Receiving and Checking the Delivery
When your order arrives, you will be asked to sign to say that you have received the goods and that they are in good condition. Please check both the external packaging and the product inside for any damage.
Your pallet delivery driver will wait up to 20 minutes while you check the condition of your goods.
If you know you will be accepting a heavy delivery, please ensure that you have arranged enough people to carry your goods into your home. The drivers are only insured to deliver goods to the curb and are not required to carry goods into your home. If you are not able to receive the delivery, the pallet will be returned to your local courier's depot and you will be charged a full pallet delivery fee again for any subsequent redelivery attempts.
Damage to the Delivery
If you find any damage, you have a choice of signing for the delivery as DAMAGED or rejecting the delivery entirely. You have up to 3 days to inform us that the delivery arrived damaged. We will arrange a replacement item to be delivered to you as soon as possible.
If someone else is signing for the goods on your behalf, you agree to ensure that they check the goods prior to acceptance. You agree to accept full responsibility for any loss or damage if your nominated signatory signs on your behalf and fails to check the delivery.
Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. This must be within 7 days of the receipt of the item. If the item is found to be faulty , we will also refund the postage cost of returning the item to us.
Right to Cancel and the Returning of Goods
You are within your rights to cancel an order placed with us, up to 7 days from the date your order is delivered. If the goods have not been shipped, then we will refund your shipping costs along with the cost of the goods (less any other charges). If the goods have already been shipped (ie the shipping contract has been fulfilled, or partially fulfilled if the goods are in transit), then you will not receive a refund of your shipping charges.
If you wish to return goods to us, please inform us within 7 days of receiving your goods. You have a 'duty of care' to ensure that they are in a saleable condition (including the boxes, guarantees, instructions and packaging) with all parts included and no components defaced. It is part of this contract that you suitably package the goods and arrange a safe return carriage to us at your own expense. In the event that your goods are damaged on a return journey arranged by you, you will not receive a refund and must make a claim against the carrying company. It is therefore in your interests to take a photo of your goods prior to shipping and ensure your product has the relevant carriage insurance to cover the cost of replacement.