Shipping quoted is for mainland UK only.
All Items are pre-checked for missing or damaged parts prior to posting.
Q: Can I collect my order?
A: Sorry, we can't arrange collection.
Q: Can I change my delivery address?
A: We can only despatch goods to the address registered with your Paypal account we can not change the address once payment has been received. Please ensure that you update your address details prior to ordering.
Q: How will my item be delivered?
A: All big/heavy items are dispatched from our warehouse and delivered by “sign for” Shipping Method. It’s better for you to tracking your orders and much more safer than other shipping method because all courier deliveries require a signature of yourself or your specified person.
Small items sent via royal mail does not require signature.
Q: How soon will I get my goods?
A: We dispatch all orders within 2 working days (Monday – Friday), on a 48 hour courier service. All orders placed over the weekend and bank holidays are dispatched the next working day following that weekend/bank holiday day.
Q: What happens if I miss my delivery?
A: In the unfortunate circumstances that you miss the couriers delivery attempt, you will be carded to let you know that delivery has been attempted. The card will contain information regarding contacting the courier to arrange redelivery or a depot collection. The courier will attempt delivery twice, after the second attempt the courier will hold your goods for 5 working days, if you fail to contact the courier within that time your goods will be returned to us.
Q: What if I missed my delivery and my order has been returned to you?
A: When parcels are returned to us undelivered, we are charged £20 by our courier, this charge will be passed on to you, or deducted from any refund requested.
Q: My item has arrived damaged?
A: When signing for your delivery please inspect your goods to ensure they show no signs of damage in transit. In the unfortunate event that your goods arrive damaged please sign for the delivery as DAMAGED and contact us through eBay message.