Avoid this seller of electricalo goods

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Lapfix_co_uk is selling us short. I bought a remote control which arrived ok but was faulty. I returned it by recorded delivery (so I know that it DID arrive) and have waited 1 month for a replacement or refund! They have not answered any of my emails (well they did send me one, which invited me to leave them with positive feedback!). So I have reported them to ebay and left negative feedback. But taking a look at their site now, many people are having my problem so they are best avoided full stop.
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