BEWARE OF THIS EBAY USER :FLUFFYMUFFY
In August 2007, I was unfortunate to have to deal with an ebay user called Fluffymuffy. She won 2 very rare 16oz Bottle of Philosophy Shower Gels. In all my adverts I state I will only post by Royal Mail Airsure for international purchases as this is a tracked and insured method (the best method you can get for international purchases), due to previous bad experiences with international purchases. I put this in all my auction and also as one of my clauses is that if potential bidders/buyers don't agree with the rates, DO NOT BID! Even though this seller did not agree with the postage method and rates, she still chose to ignore this and bid on the items. Once she had won the items she then chose to message me damanding I post the items by Royal Mail Standard Airmail (which is not insured or tracked). I explained to her about my policies and yet she still refused to pay the postage. This continued for nearly 5 days until I had to threaten her with reporting her to ebay as a non-paying bidder. Now this user is notorious for basically demanding she does not pay the postage which it states in the auctions, after she's won the auction, as she has received 10 negative feedback from 10 different sellers in space of 9 months, all of them stating a similar problem or that she had been abusive to them.
Anyways this user eventually paided for the items she won and I posted these items approx a week later after she paided for them on the 3rd September 2007. Now with Royal Mail Airsure the maximum time it takes for international delivery is 5 working days and the buyer was informed of this several times during the time when she was refusing to pay for the items due to the postage method. Because of the volume of items I have sold previously, I have ended up with loads of proof of posting slips and due to this I had decided months ago that I would only keep them for 3 weeks before chucking them. Luckily because this user had been a problematic buyer before even the payment had been taken, I knew she would probably be a problem to me again, so instead of chucking the proof of delivery slip like I usually do after 3 weeks, I decided to keep her espeically in my draw as I just had an inkling that she was going to cause problems again.
SURPRISE SURPRISE after posting the items to her on the 3rd September, and 6 weeks after she had won the item, I received an email out the blue from this user DEMANDING I issue a full refund within 24 hours or if not, that she will report me to ebay. This was a complete shock to me and a surprise as even though the buyer knew with the postage method I post international items for, that it would only take 5 days maximum for her to receive the items, she choose to wait nearly 4 weeks before even contacting me, and the first thing she even mentioned was me issueing a full refund back to her.
To cut a long story short, I got the proof of delivery slip, checked online and it stated that an attempted delivery of the item was made on the 5th September 2007, and as it was on a Sunday, the next day I rang Royal Mail, asked them about it and was informed "that the parcel was waiting at the buyer's local sorting office in Germany". I informed the seller of this, did not receive a response for 2-3 days after until suddenly I checked my email inbox on the 3rd day after emailing her, to find that paypal had sent an email saying a non-received item dispute had been opened against me.
So messaged the user fluffmuffy, through paypal stating what I had stated 3 days earlier, that the parcel was at her local sorting office and her exact response to to this was she refused to go to her local post office to check and was abusive by calling me stupid and all other words under the sun, and then having the cheek to accuse me, saying that the parcel must have been returned back to me and other abusive messages which if anyone would like to see, I still have all copies of communication between myself and this user.
In the end I got so sick and tired of this user trying to think she can get away by conning myself, ebay and paypal by trying to make out she hadn't received the goods, that I ESCALATED the claim through paypal. This user believed she could get away by claiming not to have received her items and more than likely believed that if she didn't contact me almost 8 weeks after the items were purchased, that I would have chucked my proof of delivery! Well this buyer got it wrong, once I proved to paypal that I had the exact tracking information through paypal and entered it into paypal, SURPRISE SURPRISE the buyer fluffmuffy, then closed the dispute a few days later saying she'd received the goods. But then this vindictive, malicious, spiteful user decided to send an abusive email to me (once again), calling me stupid and many nasty words and then had the cheek to imply that I had received the items back to me in the week that she had opened the dispute and then because I APPARANTLY PANICKED about getting to goods back to me that I reposted them.
This buyer is completey crazy, mentally unstable and just a nasty piece of work. Firstly the postage stamp said 3rd September 2007 from Ongar Postoffice on the the parcel, secondly if the parcel had been returned back to me, it would mean me going to the post office again, having to fork out £15 to repost the item back to her, with that £15 comming out of my own pocket. Now after the abuse and headache she had caused me witht his transaction the last thing I would ever do for this user is fork out of my own pocket £15. I would rather had refunded the seller and then relist the items for another buyer to purchase, which would be cheaper for me, than to repost back out to her.
ALL I CAN SAY IS THIS USER fluffmuffy IS:
A SCAM ARTIST
AND SHOULD BE BANNED FROM EBAY IMMEDIATELY TO STOP HER FROM TAKING ADVANTAGE OF THE SYSTEM AND THINKING THAT SHE CAN GET AWAY WITH IGNORING THE POLICIES WHICH SELLERS STATE IN THEIR ADVERTS AND BECAUSE THEY WON'T CHANGE THEIR POLICIES, THEN LEAVING THEM MALICIOUS, UNFAIR AND UNJUST FEEDBACK!!!!!!!!!!!!!!!!!
P.S. Please anyone who reads this I have all copies of correspondance between myself and this user and I am MORE THAN HAPPY to show you these emails and to show you how much of a DECEITFUL LIAR this user is!!!!!!!