BEWARE buying internationally. Framed pictures

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In June 2012 I purchased a framed picture from e-bay site in Miami USA. After several comminications asking where my item was with answers from" It will be held up in customs ", "Be patient--it's on it's way-this happens all the time" And we are checking tracking this end, I have never received it. I asked back in August for them to put in a claim to USPS but they never did which I did not find out until after the 45 day claim time was out. I have asked for proof of posting 3 times but again no reply. Now November and no way of getting my money back. BEWARE
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