Bidding on live auction sites is no guarantee

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Recently I bid for an item in a live auction, the bids finished at my bid price which was also matched by a floor bidder. My bid was the earlier and should have taken precedence over the later live floor bidder. Despite emailing ebay and the auction house, which I recedived no replies, the lot was sold to the live floor bidder with the later same bid! Makes a joke out of live auction biding, NO MORE FOR ME.
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