I would just like to commend the Customer Service Department at Brabantia who have just provided a new bin lid free of charge. I have 2 of the touch-close slimline 30 litre bins, which are now nearly 10 years old. They have been excellent, and have coped with busy family life really well (being emptied daily and often over stuffed!) but when one of the lids stopped working, I started to search for info on how to replace the faulty part (the bin had cost £59.99 so I didn't want to throw it away) and I found the e-bay guide which mentioned calling the Service Centre at Brabantia. I couldn't quite believe that they would provide me with a new bin-lid (our fault was not the closer catch but the toggle it clicks onto, which is a part of the bin lid itself) BUT...a lovely lady in the service department took my details and promised me a new and free bin lid within 5 working days...no quibble, no queries and no question of the bin having 'had a reasonable life' at 10 years old!
The only update I would add is that the telephone number listed in the previous e-bay guide has been changed and is now 0844 873548.
All I can say is what a fantastic example of excellent customer service and it really did pay to buy a good quality item in the first place ...AMAZING!