The touch lid of my 30ltr Brabantia Kitchen Bin became faulty, I tried to repair it with a chatch set from ebay but was not successful. I was residing myself to buting a new bin as replacements lids were selling for £50.00 but read that Brabantia will replace faulty lids free of charge!!
Low and belhold after calling customer services they they immediately agreed to send a replacement, free of charge within 7 days!!
I did not have a receipt as we purchased the bin over 2 years ago but was asked a series of simple questions to verify the bin was genuine.
Hope this helps!!
Call the customer service number on