Bullzeye, good product, horrible customer service

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I purchased a Mark 7 stethscope in 2009.  I used it daily for a year, intermittently for another year and then daily since then.  I was impressed with the product, it is well made and was not uncomfortable after using it all day unlike others I've used.

I began having a problem with it a few months ago.  It was making a popping noise inside the tubing when the ear tubes were pulled apart and then place in my ears, it was often loud enough to cause mild tinnitus on many occasions.  I sent an email asking what to do, I never got a reply.

I got to work last Monday and the spring apparatus inside the tubing was completely broke and the ear pieces wouldn't stay in my ears.  I called the 877 number listed and left a message asking what I needed to do.  You can never talk to anyone, it's always a recording and they promise to call back that business day, no one called back.  I left a daily message the rest of the week none of which were returned.  I sent another email to a marketing person which was also never returned.  I finally ordered a new Littmann II, I'm sure if something happens to it I'll at least receive the courtesy of a returned call. 

I work with 5 physicians and numerous nurses and support staff.  Many have asked about my Bullzeye stethoscope.  I could never in good conscience recommend it to a co-worker because of the horrible customer service.

HB Lee, NP-C
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