Hi fellow ebayers,
as you all know there are so many scams to watch out for,
as good as ebay is with dealing with problems if you log it with them in the correct way they are unable to stop it from happening.
So whats new we all have heard this before, why write a guide? what do you know that I dont?
Well I work for a bank in Chargebacks and Disputes so I have probably spoken to most people who have had a problem and either been able to help or given you the horrible information that I was unable to help.
Either way heres my guide to some saftey tips:
1. Rule one if it sounds too good to be true then it will be! - Don tbe fooled by a great deal that is too good, read the persons terms before pressing that bid button, ask questions first, use your head e.g- Does it work? can you confirm this item is a 100% genuine? etc, etc.
2. If you are paying by credit card check with your provider what you are covered for, the credit card can not always help you as they do not always have a legal right.
3. Be weary of buying from a seller from another country, especially when it is a large item because if there is a problem when your item arrives you are liable to send the item tender return* unless otherwise stated by the seller. So the larger the item the more cost to send it back.
4. When selling choose blocks carefully as so many scamers will have either opened an account with no feedback or taken over someones account. Any emails you receive should be sent via ebay if they are not they are not to be trusted. Scmmers tend to copy and paste icons used in ebay emails to try and get you to send the item to Nigeria. Nigeria is well known as a Taboo country as most of its mail is intercepted by fraudsters! this is a fact as you will find credit card companiews refuse to send a credit card there.
5. If your item is being sent signed for make the postman/woman wait for you to check the item no matter what the size or style, electrical or not. You are signing that you accept what ever condition this item is in so if anything is wrong you have lost your rights. If its electrical you are entitled to plug it in and turn it on before you sign for it. DONT WORRY ABOUT THE POST PERSON ITS PART OF THEIR JOB TO WAIT
If you are not happy you can then pass it back and refuse to accept it and you then are covered
DONT BE SHY KNOW YOUR RIGHTS
6. If you are unfortuniate to have received goods that you are not happy with, re-check the sellers terms, if they have not already stated it is non returnable in the terms they are liable to offer one of the following but remeber it can be any of them that are offered and they are doing as they are required:
A. Offer a refund-it doesnt mean it has to be in full it depends on terms and condtions on the sale
B. Offer a credit to shop with them another time
OR C. Offer a replacement which doesnt have to be the same item just worth the same amount of money.
If you are offered any of these these whether you like them or not they have kept to the rules.
7. Try not to pay for a deposit unless you have terms and conditions to show it is refundable should the sale not go through.
8. Refunds: if you are given a refund you need a receipt to proove you are eligable for one: a receipt has cover the following:
A. A till receipt the same as if you have been in a shop and taken an item back which states the word CREDIT
B. An invoice receipt: This can be sent via post or fax- it needs to be:
On headed paper
State your credit card number
State your name
The full refund amount
The word Credit or Refund
Signed by a manager of the shop
C. An email that states:
All of the above although the signature is not required as it is email.
9. When selling clearly state your terms and conditions of sale and return, if you do not you may find you are liable which can mean losing out if you have been scamed. You as a seller are liable for the post, you are liable if the item breaks during the journey or does not arrive unless you have clearly stated otherwise. make sure you offer signed for and postal insurance so you can claim if anything does go wrong. Always get a receipt so you can proove you sent it.
10. Do not pay over the phone unless you have clear terms and condtions in front of you that you fully agree to and an invoice that clearly states the description from what colour to size and style of your item. A verbal dispute has no legal grounds to use a credit card to dispute. As there is no proof of what was said.
11. Keep a note of the expectd delivery date as you may need it.
REMEMBER ALWAYS READ TERMS OF SALE AND RETURN IN FULL
ALWAYS STATE YOUR TERMS OF SALE AND RETURNS CLEARLY
BE AWARE OF WHAT YOU ARE ENTERING
MAKE YOUR CUSTOMERS AWARE OF WHAT THEY ARE BUYING
IF YOU HAVE A DISPUTE CONTACT THE BUYER/SELLER FIRST, THEN NOTIFY EBAY THEN PAYPAL IF USED. IF ALL ELSE FAILS CONTACT YOUR CREDIT CARD COMPANY. LASTLY IF THEY CAN NOT HELP THEN GO TO TRADING STANDARDS.
Please be carefull, i have had three attempts of fraudsters trying to scam me into sending my item to a false address its not fun.
HONESTY IS THE BEST POLICY
I hope this helps, you welcome to ask me any questions via ebay email I am KEZANDDAVE1082