Buyers claiming item never arrived then getting refund!

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Ebay protects buyers but not sellers. you take away the option of neutral and negative for sellers but buyers can leave both regardless of whether its true. Despite the fact for example, I sell an item and they say they never got it. I have proof of postage receipt,send them a copy and inform ebay and paypal.I have a copy but no, thats not enough apparently. They get a refund AND leave me negative..... You think this is fair???

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