Buyers making false allegations to get a refund

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Recently I sold a perfume to a buyer in Germany, this buyer (member leib*sein) put in a paypal claim stating that the perfume was a fake and subsequently I had no choice but to refund this buyer the full purchase price AND the postage costs that I had incurred.

Now I will state that I DO NOT and NEVER HAVE sold a fake item on ebay. I have been a member since 2004 and am a reliable, honest seller.

I believe that this buyer merely changed her mind and as I operate a no refund policy on fragrances and other beauty products (mainly because of health issues especially on make-up and beauty products as if they are tested by the buyer, or unwrapped etc, I cant then re-sell for the price I would normally as if they were still in their unused condition),  it appears that the only way this buyer could obtain a refund was to make stupid, false allegations against me.

I contacted this buyer after she first submitted this false claim and attempted to re-assure her and as there are 3 different fragrances by Yves Saint Laurent under the Parisienne brand, I thought she may have mistaken the original for one of the other two (as she was claiming it "smelled different"),  but I received no reply and was even accused of "no seller communication" on her comments in the claim process.

So, I am out of pocket with the cost of the postage and possibly at this buyers mercy with a False Negative feedback comment and wondering whether it is worth bothering selling anything on ebay anymore !!!!!!!!!!!!!!!!!

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