Buying from usa your parcel could be held for a fee

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I purchased an item from usa and paid on the 3rd march 23.00 GBP for shipping air priority usps (united states postal service)on the 22nd of march after waitng nearly three weeks for my item and being told there was no tracking number I rang Parcel Force on the off chance they could advise me. Low and behold my parcel had been with them since the 11th of March waiting for me to pay a customs fee of 23.64 GBP  They never let me know they had the parcel if I had not of rang them on the off chance how long would they of kept it without telling me it was there! I had to pay the fee over the phone before they would deliver it.
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