Collectmyparcel.com - Worst courier company ever

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Having sold some goods on ebay to a customer in Germany I thought I would use collectmyparcel.com to send the item in question as it was recomended by a friend.

I booked the collection on Thursday evening to pick up on Friday but the courier man never showed up that day. No emails, text messages, phone calls, sorry you weren't there cards or anything so I had a look at my emails and so there was a failed collection form to fill up online. Did it all and re-arranged the collection for Monday but guess what? Same thing again!

Apart from the fact that collectmyparcel.com can't give you a time for collection (understandable if collections actually happened!) when I got give a phone number to call DHL who is actually the courier who deals with collection no one ever picked up the phone the 10 times I called. I tried the 11th time and finally the rudest man I had to speak to in my life told me that the courier was around the corner. That was at 2 PM but as mentioned before no collections whatsoever.

So if you are thinking of using their service think again!

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