Customer Returns

Like if this guide is helpful

How to Return & Swap Items
We want you to be pleased with everything you buy from us. If it is not all you expected it to be, return it for an exchange, credit note or complete refund to your satisfaction. A proof of purchase may be required. We are in business to satisfy you, and if you are satisfied then we are doing our job.

We are committed to providing superior products and service to our customers. If you are not completely satisfied, contact us and we will make it right for you. Guaranteed! If you find that you are missing a product from your order, a product is damaged or unsatisfactory, please contact us for immediate attention and we will go the extra mile to ensure that your satisfaction is guaranteed!


What do if you don't like the flavour?
We are unable to accept returns for products where they have been opened and used.

Returned goods must be unused, and supplied with their original packaging.
We can only accept returns of products within 14 days of delivery.
If you are returning products due to an error that is our fault, you will not have to pay for returning them to us.

What do I do if an item doesn't fit or I don't like the colour?
Goods returned to us may be returned at your own cost.

Please return your goods to us within 14 days of delivery.
Returned goods must be unused, and supplied with their original packaging.
If you are returning products due to an error that is our fault, you will not have to pay for returning them to us.

What do I do if an item is faulty or damaged when it's delivered?
If your order reaches you in an unsatisfactory condition, for example damaged or faulty, we will at our cost send you a replacement.

Please contact us to report damaged or faulty goods within 7 working days of delivery.
We may ask you to supply photographic evidence of the damaged goods.
We will collect any faulty or damaged goods from you at our cost.
We will, subject to stock availability, send you out a replacement product at our cost.
If stock is not available, we may offer you an alternative or a refund. Refunds will take up to 3 working days to appear as cleared funds.
What do I do if the item delivered is not what I ordered?

Without fail, we will at our cost send you a replacement.
Please contact us to report the wrongly delivered goods within 14 working days of delivery.
We will, subject to stock availability, send you out a replacement product at our cost without delay.
If stock is not available, we may offer you an alternative or a refund. Refunds will take up to 3 working days to appear as cleared funds.
If you are returning products due to an error that is our fault, you will not have to pay for returning them to us.

International Returns
Customers outside of the UK must follow the instructions below along with our standard returns procedure.

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. If you are sending products back to us from outside of the EU, this must be clearly marked on the customs information document (CN22 and/or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender at the senders cost.


Who pays the postage on returned items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay to return it to us.
If you are returning products due to an error that is our fault, you will not have to pay for returning them to us.

We recommend you use recorded delivery or registered mail to return items so as to cover yourself against loss.


How quickly will Discount Supplements deal with my return?
We aim to process all returns on the day they arrive back with us. During busy periods your return will be dealt with within 2 working days of arriving back with us.

Returns Policy - Terms & Condiditons
Please note that specific items are excluded from the Satisfaction Guarantee Return and Refund policy. These include, but are not limited to products purchased via auction, unsealed audio or video tapes, unsealed DVD and CD materials, unsealed computer software, newspapers and magazines, any technology product once opened and food or drink products that are either cased, boxed or in single units once opened, unless any product is faulty and all items marked as clearance.
Please note that refunds cannot be given on Gift Voucher purchases, Credit Vouchers or Discount Codes.
Refunds or Credit Notes can not be issued for clearance items, unless items recieved are not as described.
All returns require an authorised RMA number. Please contact us before returning any item. We can not be held responsible for items returned without authorisation.
Your may cancel your order by returning your unsealed goods to us within 14 days of the date you receive your order however exceptions do apply (see above). Buyer is responsible for the cost of the return.
We are unable to accept returns for products which have been opened or used. Any items returned in this condition without prior authorisation will result in our descision to withdraw the offer of a refund in whole or part.
Concerns relating to the flavour, taste or quality of a product should be directed to the manufacturer of the product who's name, address and telephone number will be printed on the product label. We are unable to offer any credit note or refund for any reason due to these issues.

All returns MUST be sent to the following address and must enclose your order reference number/ebay name/original delivery note.

A1 Sports Ltd.
RETURNS DEPT.
2 Anglia Way
Braintree
Essex
CM7 3RG
United Kingdom

Have something to share, create your own guide... Write a guide
Explore more guides