WATCH OUT FOR MIS-SELLING, TRYING TO GET INFO FROM THEM IS LIKE GETTING BLOOD FROM A STONE, AND THEY WONT DEAL WITH ANY COMPLAINTS OVER THE PHONE
Have just had Lantera Garden office built by Dunster House (literally finished today - Tuesday 23rd June 09). Design and quality look OK - but imagine my annoyance, having paid the balance on Friday just gone, when I went on line yesterday to query a specification item, I could now buy the same product for almost 10% less (I paid over £5k).
My annoyance arises from the fact I was pressured into placing an order over a month early as the sales person in their showroom in Bedford (although I ended up placing the order on line) said I needed to order in May 09 as their prices would be going up in June.
Having tried to speak to someone yesterday, I had to send an email to their Customer Services. They have replied today, basically saying - tough!!
I am hoping they will see sense, however, I feel currently I have been conned - I would not recommend doing business with these people as it would appear you will be given the run around if you have any issues whatsoever
DUNSTER HOUSE LOG CABINS
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23 June 2009
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