Detailed sellers star ratings eBay guide (DSR's)
A sellers star ratings or detailed sellers ratings (DSR's) gives a buyer an idea of a sellers performance across four areas.
When viewed along with a sellers feedback it gives buyers a good indication of what sort of service they can expect if they choose to buy from them.
Stars can be marked by a buyer 1-5 with 1 being the lowest and 5 being the highest in four areas of a sellers performance.
Dispatch time can be important if the item you require is needed within a few days and this is where sellers star ratings play their part.
The higher the star ratings the better the service will be.
Please do take into consideration that purchases are sometimes delayed in the post and this is beyond a sellers control! (eg Postal strikes)
If the seller has low stars for postage and packaging then they are best avoided (eBay are clamping down on sellers with high p&p as it is classed as fee avoidance and can be reported at the bottom of the listing).
Some catagories now have a p&p limit so sellers can't overcharge.
Good sellers will notify you of when your purchase is to be posted or has been posted to you.
If the seller has low stars for communication then any question that you ask them about an item may not be answered within a few days or even at all!
If there is an item that you wish to purchase and the seller ignores your question then the simple solution is to buy from a different seller.
You as the buyer have the choice to mark a sellers performance if you are unhappy with lower stars without having to leave negative feedback.
Lower detailed seller ratings (DSR's) will do more harm in the long run than a negative.
Communication with a seller will resolve most problems so it would be best to contact the seller first via eBay messages or by phone before leaving bad feedback or low star ratings.
If you do have a problem with a seller (or buyer) and need advice in a hurry then click on the 'community' at the top right of your eBay summary page and then click 'question and answer forum'.
There you will find other eBay members who in their spare time will help those that have some sort of problem with advice.
You don't always have to ask a question or post a new thread (discussion/topic) as usually the answers are already there and you just need to search the threads.
Advice is sometimes given by other members with zero feedback and more often than not they are using a 'posting id' just for the forum (to prevent auction wreckers or other problems) and it could actually be a powerseller with many thousands of feedback giving advice!
You too can set up a posting id for the forum (if required) and all you need to do is to register again with eBay with a different user id and email addy (address).
Some members are a bit too quick to report your listings for violation(s) of eBays rules without giving you chance to resolve any problems and your listing(s) prompty removed by eBay,hence the reason for a 'forum posting id'.
The advice given though will make you a better seller or buyer and take all posts (answers) into account as not all the advice given will be 100% accurate (misguided advice can be given sometimes but not always).
Even if you don't have a posting id I recommend that you just 'lurk' in the forum and just read as the information that you can learn is so valuable that it can prevent any problems from buyers or sellers before they even happen!
I have been using the eBay Q&A forum for years and I am still learning new things every week!
So go on and just have a look and read and I guarantee that you will thank me for it at a later date (a 'yes' vote on this guide would be most appreciated).
In case that you didn't know that from the 15th May 2008 sellers are no longer able to leave neutral or negative feedback for a buyer.
This has been done to stop sellers leaving 'retaliatory' bad feedback.
There are 'some' bad buyers out there I'm afraid and the only way to avoid them is to list on a buy it now with immediate paypal payment.
I used to love listing auctions but sadly times have changed and I rarely do them now.
Detailed sellers ratings from a buyer are only valid for 12 months so they will drop after then and you will need to keep them above 10 sales a year to have a rating.
Many thanks for taking the time to read this guide and happy eBaying and it isn't all doom and gloom if you are sensible!
I hope that you have found this guide useful and please don't forget to vote as it is free to do so and only takes a moment.
The more votes I receive the more inclined I am to spend my valuable free time writing more eBay Guides and Reviews for you.
If you have less than 5 feedback unfortunately you won't be able to vote (Sorry eBay rules and not mine!)
*** June 2012 Update ***
I tried to leave a 5 star rating for a seller today for communication but because they didn't contact me via eBay messages I was unable to leave a rating.
The seller did contact me via email to say that my purchase was posted so I feel it is unfair to penalize sellers in this way!
Not a great idea eBay and not properly thought out at all!
I thought that I would let sellers know as it won't be long before DSR ratings for communication will drop like a stone possibly affecting a sellers sales because they will be lower down the search results for having less than a 4.7 rating.
*** July 2012 Update ***
Some sellers seem to think that you will automatically give them a 5 star rating once your purchase arrives.
A seller takes 2 weeks to post your purchase to you when you paid for it within hours of the auction ending!
If a seller doesn't contact you to let you know that your item has been posted then why should you give that seller a 5 star rating for communication?
Or the seller charges you £2.99 p&p for a PS3 game when it only costs them 90p to send it 2nd class and they send it poorly packaged!
I am sorry but Detailed Sellers Ratings (just like feedback) have to BE EARNED!
*** April 2013 Update ***
eBay state: "These detailed seller ratings are anonymous, so please feel free to leave honest ratings about your buying experience."
I am now very reluctant to leave low sellers ratings due to a 3 month buying restriction ban and please read my guide:
Suspended from buying from eBay for 90 days!
Leaving too many low seller ratings can result in suspension!
*** April 2014 Update ***
Starting in late April 2014, detailed seller ratings will no longer be anonymous on eBay. Sellers will be able to run reports telling them which of their transactions received low detailed seller ratings.
I thought I would let people know just in case you missed this message from eBay in March 2014.
*** April 2014 Update ***
Starting on the 20th of August 2014 is the new 'Defect' rating system.
These are what will count as defects:
Detailed seller ratings of 1, 2 or 3 for item as described.
Returns for item not as described.
eBay Money Back Guarantee or PayPal Buyer Protection cases for item not as described.
Detailed seller rating of 1 for dispatch time.
eBay Money Back Guarantee or PayPal Buyer Protection cases for item not received.
Transactions cancelled by you due to stock out or item sold to another buyer.
Sellers are only allowed 8 'defect' ratings in 12 months.
If sellers fall below this rating ie have more than 8 'defects' in 12 months then this will affect where they appear in the search results and could also mean tht the seller is restricted from selling on eBay.
Many buyers will not be aware that leaving a seller a '3' rating which most people would consider as an 'average' rating will now be a bad or 'defect' rating.
Only one rating of '3' or less will count per transaction even if the buyer left low ratings for two or more.
eBay state: "The more transactions you have without defect, the less any transactions that do have a defect will impact your standard."
So basically if you sell loads of stuff ie a Powerseller then the new system won't hardly affect you.
You can view the new seller dashboard by clicking on 'Account' at the top of the page and then click on 'Seller Dashboard'.
It is making it even harder and stricter for small private sellers to sell on eBay and yet another kick in the teeth!