Distance Selling Regulations vs Ebay Sellers

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The office of Fair Trading set up the Distance Selling Regulations for consumer protection, in October of 2000. They cover all items purchased from Business Sellers on Ebay, at a fixed price (not auction) ie buy it now price, second chance offers and classified ads. These rules concern all sellers, acting in the course of a business, but they do not apply to auction format listings. You are covered if you buy goods or services, in the UK by digital tv, mail order, phone/fax and the internet. The key features of the regulations are: *A consumer has a cooling-off period of seven working days, after delivery to return the goods. The period may be three months, if the seller did not provide specified information, in any form for period of returns. *The seller must give clear details of the goods, delivery, payment and the buyers cancelation rights before they buy. *These details should also be sent in writing with the purchase.. If a buyer decides, to return the goods within seven days or 3 months, a refund should be made of the FULL price, including shiping, within 30 days of contact, with intent to return goods. The seller is also responsible for providing, all cost in returning the goods, unless it was stated before the purchase that the buyer would be liable for cost in returning the goods.. The Distance Selling Regulations do not cover goods such as Dvds, cds, games or other computer software that have been unsealed by the buyer... These regulations are law and they overrule any conditions a seller may give in small print ect. The office of fair trading and your local trading standards departments are under a duty to consider any complaint recieved and could apply to the courts for an injunction against any seller, who does not conform to the DSR. For more details goto www.oft.gov.uk
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