Dunster House Log Cabins
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5 November 2009
The Dunster House Website is quite flash with lots of glowing testimonials from customers. However, beware of what lurks behind the glitz! I purchased a Garden Office recently and on building it, found some significant pieces missing. I tried to call the Customer Services Department but they will not take incoming phone calls. You must write to them for a response. I asked for my problem to be escalated and they said "He won't talk to you! Our terms and conditions state you must write in". Any company who receives a complaint or delivery query and then immediately hide behind their terms and conditions must be viewed with a great deal of suspicion. I am now awaiting their response. With regards to the actual quality, whilst I don't have experience of any other manufacturer, I think the quality of the product is poor. Many of the planks are twisted and bowed. Several are split right through. Would I recommend them or buy from them again - NEVER!
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