As many others have already stated Dunster House are a disgrace. Their customer service is non-existent. Placed and order and was promised delivery before a certain date. Was then contacted and told that they could not deliver as promised. Phoned them, the orignal tele-sales assistant denied ever having given me a promise of delivery before a certain date. Said there was nothing on file so I must be making it up!! I cancelled the order and asked for a full refund. Was told there would be an 'admin' fee deducted. Totally lost it at this point and asked to speak to someone more senior, was told this was not possible. Will write to them but don't hold out much hope. The guy that runs the company Andrew Murphy? - he better hope I'm never passing the front door of this operation. DO NOT BUY ANYTHING FROM DUNSTER HOUSE - YOU HAVE BEEN WARNED.
Dunster House Ltd - DO NOT BUY FROM THEM
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29 June 2010
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