As others have stated on this forum, very nice website, very positive. We paid to have our installation done by them, not cheap either! After 2.5 days, our cabin was erected and looked good. They pressure you into signing the installation completion form when clearly, you cannot check every detail. You trust them (the professionals) to do a good job. Alas, looking around after they have got your money and gone, there are several defects. Customer services - well yes, no phone only email. They hide behind their T&C's saying 'that we signed off the installation agreement' This cabin has moved considerably with regards the gaps between the logs and am hoping from what they say - wood is a natural material .. blah blah!! would eventually settle down. I have to take out screws and all sorts on their instructions to allow the wood to move and then put the screws back later. I would certainly not recommend them purely because of the poor customer service and the installation team (most of them couldn't understand English).
Stay away from them, don't give them your money. I'd be embarrassed to work for them.