E-BAY DOESN'T PROTECT SELLERS!!!!

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E-BAY DOESN'T PROTECTS SELLERS!!!!

I sold an item on E-bay in excellent condition that was fully working and the buyer decided to tell me it was broken and said he wanted a refund before he returned it. At this point i knew he was a con. I refused to refund until my item was returned and he threatened to open a case. I myself opened a case after this and got ebay involved. I had proof of my item before (which was in full working order and excellent condition) whereas he had none and described the item not working which was impossible as the part he said was broken was working when i got it back. I feel as though because he couldn't con me, he ruined my item before sending it back. Also he told e-bay that the item was not as described to get his refund, abusing money back guarantee!

When he finally decided to return it, parts of my electronic drum kit was missing, the mains  board was deeply scratched which it wasn't before, the box had massive holes in, and it stunk as though it was left in the garden in the rain over night it was awful! I got ebay involved again asking about if i have to give a refund to the buyer if my item was not returned in its sending condition and they said that i  DO NOT have to refund them. Of course i told the buyer this and he got ebay involved and ebay decided to favor the buyer so the refund was taken automatically out of my paypal. I then got e-bay involved again asking to appeal a case and the buyer still was in favor as he DID NOT HAVE ANY EVIDENCE OF THE CONDITION IT WAS SENT. 

I was furious and got e-bay involved again stating THEIR policies as someone before stated I DID NOT HAVE TO REFUND THEM! They could not reverse the payment so now i'm left with a broken item, No money and out of pocket £40 for delivery there and the Paypal fees plus e-bay invoices plus my drum kit which was worth well over £200! 

E-BAY IS USELESS TO SELLERS!!!! ALL THE BUYER HAS TO SAY IS ITS NOT AS DESCRIBED AND THEY GET A REFUND!!!! NO MATTER HOW MUCH PROOF YOU HAVE!!!! I HAD PROOF OF IT WORKING AND THE CONDITION IT WAS IN BEFORE AND AFTER YET E-BAY STILL TOOK THEIR SIDE!!!! E-BAY SHOULD BE SHUT DOWN!  GO ON AMAZON JUST NOT E-BAY!!! PEOPLE WILL RIP YOU OFF!!!!

Heather Clark
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