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EBay Customer Service.

goodtransactionsoftware
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EBay Customer Service.
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I have been with eBay as a seller for over a year. During this time I have had many problems with technical issues and I have found their customer support has been distant, slow and evasive.......




Error Message:
This feature is temporarily unavailable
Your selections have caused errors. Please click Continue below to go
back and correct your errors.

Reported URL: http://cgi5.ebay.co.uk/ws/eBayISAPI.dll?ReviseListing&;#38;itemid=190095108856

Message: The first query is when I try to revise item number
190095108856 the following message appears;  List using the original
Sell Your Item form.
This is the first time this item has been sold on ebay and was put up
for auction using Turbo Lister 2. Please fix this quickly as this is a
10 day auction.

2) The second query is with my review guides. Why do they say 0 out of 1
found this useful in bold red type?

3) Why do I have a credit check advert in My Ebay pages?


To: liamssoft
From: eBay Customer Support
Subject: GS%ORC050 - Your recent email to eBay Member Support  (KMM8452797V17042L0KM)
------------------------------------------------------------
Hello,

Thank you for contacting us regarding problems in revising your item
number 190095108856. I apologise for the delay in responding.

I have sent the details on to the appropriate department who will fully
investigate this issue in due course.

Furthermore, I would like to inform you that whenever we remove a
listing or piece of content it can feel as though eBay has singled you
out over others. Please be assured this isn't the case.

We evaluate items or content reported to us and if we find a breach take
appropriate action. If an item or content has not been reported to us,
then we will not review it and no action will be taken.

We rely on members like you to report questionable items or content to
us. After familiarising yourself with the appropriate policies located
here:

  http://pages.ebay.co.uk/help/policies/ia/rev_guide.html

Please report any items or content that breach eBay policy. Use the
"report this review" or "report this guide" link located at the bottom
of each piece of content when reporting breaches of eBay's policies.

We will evaluate the reviews and guides and take appropriate action.

I hope this information answers your question. Thank you for using eBay.

Kind regards,

Alan Adams
eBay Customer Support
____________________

Hello,

Thank you for contacting us regarding the error message you are
receiving. I apologise for the delay in responding.

I have sent your concern on to the appropriate department who will fully
investigate this issue in due course.

We regret any inconvenience that this has caused you.

Kind regards,

Timothy Philips
eBay Customer Support

____________________

Hello,

Thank you for writing back. I apologise for the delay in responding. I
am sorry to hear that you still cannot revise your listing.

Please rest assured that we are aware of this issue and our engineers
are currently working on this. Please understand that technical problems
do happen due to maintenance.

Thank you for your patience and understanding.

Kind regards,

Roger Yates
eBay Customer Support
_________________


Hello,

Thank you for writing to eBay's Customer Support. I understand that you
are having problems with your listings.

As an eBay user myself, I understand the inconvenience this matter may
have caused you.

Please be assured that our technical team is working hard to investigate
your report as we wish you to have the best possible experience while
using eBay.

Unfortunately, these types of issues can take some time to investigate.
We greatly appreciate your patience as we work on this.

Kind regards,

James Manson
eBay Customer Support
____________________

Original Message Excluded:
--------------------------

Technical problem concerning revising items fixed on 030407
Thank you.

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