EE (T-mobile & Orange) - Ways to top up

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Topping up your credit allows you send texts, make calls and use data on your EE pay as you go phone.

Below are instructions on how to check your credit balance and top up/add credit to your phone. Simply select the best the option for you. 
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Top up in My Account

With My Account you can register payment card details, top up and buy great-value minutes and texts add-ons. 

Top up using My Account:

Sign up or log in to My Account
Register a debit or credit card inside the main menu options 
You're ready to top up, just select Top up now inside the My Account homepage.

If you’re a 4G WIFI or tablet pay as you go customer, please note registering a payment card is the easiest and quickest way for you to top up your account.
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Top up by text

If you’ve already registered a credit or debit card you can top up by text.

Text the following to 150: (remember have your registered card handy)

The letters CR 
The last four digits of your registered credit or debit card number 
The amount you want to top up (between £5 and £95)
The three-digit security code on your card (or four if it's an AmEx card)

For example, to top up £5: CR 1234 5 123

Remember to include spaces between each digit or it won't be successful. EE’ll text you to confirm that your top up has been added to your phone.

Over the phone

Just call 150 from your EE phone and choose top up,
Then just follow the instructions to top up 
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At an ATM

It’s so easy to top up when you’re getting some cash. You can top up at any cashpoint where you see the green top-up logo, 24 hours a day, 365 days a year.

Just follow these simple steps:

Find a cashpoint where you can top up, one with the green top-up logo
Put your bank card into the cashpoint as you would normally do to withdraw cash 
Enter your PIN, then choose Mobile Top Up from the options menu 
Follow the onscreen instructions to top up
You'll get a choice of EE/Orange or EE/T-Mobile. Both work for EE

You’ll get confirmation that the top up has been successful on the cashpoint screen as well as a printed receipt, and it will be added to your phone immediately. 
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Check your credit

Need to check your credit? 

Log in to My Account or My EE app, your balance will be displayed once you've logged in
Text AL to 150 for info on your credit balance and any allowances
Call 150 from your EE phone, or 07953 966 250, 07953 966 250 from any other phone
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My EE app

For superfast top ups, download the My EE app and manage everything on the go. 

 Just text APP to 150 from your EE phone.

While you're abroad

If you're abroad you won't be able to use text top up. You can still top up online usingMy Account, or you can call +44 7953 966 250, +44 7953 966 250 and top up with a credit or debit card over the phone.
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E top up card

When you get your phone or SIM card, we also give you an E top up card.

With E top up, you can top up when you’re out and about at more than 100,000 shops across the country. Just look out for the green logo.

Then all you need to do is:

Visit any shop displaying the green top-up logo  
Tell them how much you want to top up (between £5 and £50 in £5 increments) 
Hand over your E top up card for swiping  
Pay (and don't forget to get your E top up card back)

We’ll text you to confirm that your top up has been added to your phone.

Don’t worry if you lose your E top up swipe card. There isn't any money or personal information stored on the card and as it's only linked to your phone, no-one else can use it. Simply pop into an EE store to pick up another E top up card. You'll need to link your new E top up card to your phone before you next top up. 

To link an E top up card to your phone:

• Call 150 and follow the instructions, or 

• Send a text to 150. Start with ETU, followed by a space and then your 13-digit E top up card number e.g. ETU 1234567891234

The space in between is really important, so please include it.

You can link extra E top up cards to your phone, for example if you’re a parent and you want to top up your child’s credit. Just pick up an extra card from any EE store and link it to the phone you’d like to top up.

Topping up someone else's credit

You can top up anyone’s EE pay as you go phone. You just need their phone number and a credit or debit card to pay with. 

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E-voucher

An E-voucher is a card or receipt printed with a unique 16-digit voucher number. E-vouchers are perfect if you’ve left your E top-up card at home.

You can get them from EE stores and over 100,000 shops around the UK such as grocery stores, newsagents and off licences - everywhere you see the top-up logo.

Topping up with an E-voucher is simple:

Visit a shop displaying the green top-up logo
Buy a voucher (between £5 and £50 in £5 increments)
Dial 150, and follow the instructions to top up using a voucher

We’ll text you to confirm that your top up has been added to your phone.

Or if you’d prefer you can redeem your E-voucher by text.

Just text VO followed by the 16-digit voucher number to 150

e.g. VO 1234567891234567
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ORANGE

Top up in Your Account

Follow these simple steps to top up using Your Account:

Register or log in to Your Account
Register a debit or credit card in Your Account
You're ready to top up

Next time you need to top up just log in to Your Account and select ‘top up’ to use your registered card.

Top up by text

If you’ve already registered a credit or debit card in Your Account have your card handy and text the following to 2886:

The last four digits of your registered credit/debit card number
The two-digit top up amount (between £5 and £50)
The three-digit security code on your card (or four if AmEx)

So, for example to top up £5: 1234 05 123

We’ll text you to confirm that your top up has been added to your phone.

Tip: Save 2886 as 'Top up' in your address book so that it’s quick and easy to top up by text next time.

Over the phone

To top up over the phone:

Just call 450 from your Orange phone and choose top up. 
Then follow the instructions to top up with a registered credit or debit card, or to register a new card.

My EE app

Download the My EE app by texting APP to 450 from your Orange phone to get started.

Check your credit

To check your credit you can use the any of the following:

Log in to Your Account
Log in via the My EE app
Text BALANCE to 450
Call 453 from your Orange phone

If you're abroad

You won't be able to use text top up whilst you're on holiday, remember that you can still:

Top up online using Your Account or,
Call +44 7973 100 450, +44 7973 100 450 and top up with a credit or debit card over the phone.

E Top up card

When you get your phone or SIM card, we also give you an E top up card.

With E top up, you can top up when you’re out and about at more than 100,000 shops across the country. Just look out for the green logo.

Then all you need to do is:

Visit any shop displaying the green top-up logo 
Tell them how much you want to top up (between £5 and £50 in £5 increments)
Hand over your E top up card for swiping 
Pay (and don't forget to get your E top up card back)

We’ll text you to confirm that your top up has been added to your phone.

Don’t worry if you lose your E top up swipe card, no-one else can use it. Simply pop into an EE store to pick up another E top up card. Don’t forget to link your new E top up card to your phone before you next top up.

You can link extra E top up cards to your phone, for example if you’re a parent and you want to top up your child’s credit. Just pick up an extra card from any EE storeand link it to the phone you’d like to top up.

If you need to link an E top up card to your phone call 450 and follow the instructions.

E-Voucher

An E-voucher is a card or receipt printed with a unique 16-digit voucher number. E-vouchers are perfect if you’ve left your E top-up card at home.

You can get them from EE stores and over 100,000 shops around the UK such as grocery stores, newsagents and off licences - everywhere you see the green top-up logo.

Topping up with an E-voucher

To top up with an E-voucher:

Visit a shop displaying the green top-up logo
Buy a voucher (between £5 and £50 in £5 increments)
Dial 450, and follow the instructions to top up using a voucher.

Redeeming your E-voucher by text

Just text 450 with:

VO followed by the 16-digit voucher number

e.g. VO 1234567891234567

The space in between is really important, so please remember it.

We’ll text you to confirm that your top up has been added to your phone.

ATM

It’s so easy to top up when you’re getting some cash. You can top up at any cashpoint where you see the green top-up logo, 24 hours a day, 365 days a year.

Just follow these simple steps:

Find a cashpoint where you can top up, one with the green top-up logo
Put your bank card into the cashpoint as you would normally do to withdraw cash
Enter your PIN, then choose Mobile Top Up from the options menu
Follow the onscreen instructions to top up

You’ll get confirmation that the top up has been successful on the cashpoint screen as well as a printed receipt, and it will be added to your phone immediately.

Topping up someone else's credit

Top ups make great presents so why not treat your friends and family to the gift of free calls, texts or data.

You can top up anyone’s Orange pay as you go phone. You just need their phone number and a credit or debit card to pay with. The credit will be there for them when they need it.
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T-MOBILE

Top up in My Account

With My Account you can register payment card details, top up and buy great-value minutes and texts Boosters. 

Top up using My Account:

Sign up or log in to My Account
Register a debit or credit card inside the main menu options 
You're ready to top up, just select Top up inside the My Account homepage.

If you’re a 4G WIFI or tablet pay as you go customer, please note registering a payment card is the easiest and quickest way for you to top up your account.

Top up by text

If you’ve already registered a credit or debit card you can top up by text.

Text the following to 150: (remember have your registered card handy)

The letters CR 
The last four digits of your registered credit or debit card number 
The amount you want to top up (between £5 and £95 in £5 increments) 
The three-digit security code on your card (or four if it's an AmEx card)

For example, to top up £5: CR 1234 5 123

The spaces in between are really important, so please include them. We’ll text you to confirm that your top up has been added to your phone.

Top up over the phone

Just call 150 from your T-Mobile phone and choose top up. 
Then just follow the instructions to top up.

My EE app

Download the My EE app and manage everything on the go. To down,

Text APP to 150 from your T-Mobile phone.

Check your credit

Need to check your credit? 

Log in to My Account or My EE app, your balance will be displayed once you've logged in
Check out the My EE app
Text AL to 150 for info on your credit balance and any allowances
Call 150 from your T-Mobile phone, or 0845 412 5000, 0845 412 5000 from any other phone

While you're abroad

If you're abroad you won't be able to use text top up. You can still top up online using My Account, or you can call +44 7953 966 150, +44 7953 966 150 and top up with a credit or debit card over the phone.

E top up card

When you get your phone or SIM card, we also give you an E top up card.

With E top up, you can top up when you’re out and about at more than 100,000 shops across the country. Just look out for the green logo.

Then all you need to do is:

Visit any shop displaying the green top-up logo  
Tell them how much you want to top up (between £5 and £50 in £5 increments) 
Hand over your E top up card for swiping  
Pay (and don't forget to get your E top up card back)

We’ll text you to confirm that your top up has been added to your phone.

Don’t worry if you lose your E top up swipe card. There isn't any money or personal information stored on the card and as it's only linked to your phone, no-one else can use it. Simply pop into an EE store to pick up another E top up card. You'll need to link your new E top up card to your phone before you next top up. 

To link an E top up card to your phone:

• Call 150 and follow the instructions, or 

• Send a text to 150. Start with ETU, followed by a space and then your 13-digit E top up card number e.g. ETU 1234567891234

The space in between is really important, so please include it.

You can link extra E top up cards to your phone, for example if you’re a parent and you want to top up your child’s credit. Just pick up an extra card from any EE store and link it to the phone you’d like to top up.

E-Voucher

An E-voucher is a card or receipt printed with a unique 16-digit voucher number. E-vouchers are perfect if you’ve left your E top-up card at home.

You can get them from EE stores and over 100,000 shops around the UK such as grocery stores, newsagents and off licences - everywhere you see the top-up logo.

Topping up with an E-voucher is simple:

Visit a shop displaying the green top-up logo 
Buy a voucher (between £5 and £50 in £5 increments) 
Dial 150, and follow the instructions to top up using a voucher 

We’ll text you to confirm that your top up has been added to your phone.

Or if you’d prefer you can redeem your E-voucher by text. 

Just text VO followed by the 16-digit voucher number to 150 

e.g. VO 1234567891234567

At an ATM

It’s so easy to top up when you’re getting some cash. You can top up at any cashpoint where you see the green top-up logo, 24 hours a day, 365 days a year.

Just follow these simple steps:

Find a cashpoint where you can top up, one with the green top-up logo
Put your bank card into the cashpoint as you would normally do to withdraw cash 
Enter your PIN, then choose Mobile Top Up from the options menu 
Follow the onscreen instructions to top up
You'll get a choice of EE/Orange or EE/T-Mobile. Choose EE/T-Mobile

You’ll get confirmation that the top up has been successful on the cashpoint screen as well as a printed receipt, and it will be added to your phone immediately. 

Topping up someone else's credit

Top ups make great presents so why not treat your friends and family to the gift of free calls, texts and data. 

You can top up anyone’s T-Mobile pay as you go phone. You just need their phone number and a credit or debit card to pay with. The credit will be there for them when they need it.

Failed top ups

EE always send you a text to confirm when a top up is successfully added to your phone.
It's very rare that a top up isn’t applied immediately. If this happens it may be because there’s a delay in our systems or the banking system. Don't worry, we’ll process your payment as soon as we can, there’s no need to make another card payment just yet. 

If your credit hasn't updated within 24 hours, please call Customer Services on 150 from your T-Mobile phone or 0845 412 5000 0845 412 5000 from any other phone.

Tip: you can check your pay as you go credit any time. Just text AL to150.

Please note: EE(T-Mobile, Orange) currently do not accept foreign credit or debit cards or UK cards registered at foreign addresses.
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