Ebay feedback... Should we be honest?

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Do you want to be honest with feedback but are you worried how it will effect your own?

Ever found yourself in a situation where you have purchased something from eBay and found it isn't what the seller described, it was damaged, didn't work, got lost in the post, delivery took forever or the packaging was really poor? I have and I guess loads of other people have too. So, what do you do? Contact the seller and ask for your money back... complain, leave negative feedback etc etc, but then, how will that effect you as the seller is bound to leave negative feed back for you whatever you do...

Good feedback is great but negative feedback is a nightmare as everyone judges you on it, if you get 2 or more, well, you may be judged as a poor eBayer or just a pain in the arse, and who would want to deal with one of those? yet it may be you are totally honest, and have come across those that are anything other than being totally honest.. Or your a seller and sadly you have dealt with some eBay buyers that will moan about anything and everything and nothing will make them happy!

The whole ethos of eBay is to be honest with your feedback so others can make a judgement on whether they want to enter into a contract with you.. so, if the feed back is 100% positive, you would expect a safe problem free transaction, yet if its the worst eBayer on eBay because no one has left negative feedback where does that leave you?

Another problem is if you see just the item your after up for sale then look at the feedback and find its only 75% (for the sake of this article) would you part with your cash or run a mile?... Hang on tho, it is possible the seller was just being honest with purchases he made and has received negative feedback because he had problems too...

Examples of how things can go wrong...

Recently, I purchased a camera from eBay from an eBay seller with 100% feedback. There was nothing in the feedback to suggest it would be anything other than a solid transaction, but it did go wrong. The camera was not as described (in fact it was nothing like the description) so I contacted the seller to tell them I would be returning the item... The seller was not too happy as you can imagine, but they he did agree to for its return (at my cost!). To cut a long story short I actually found out the camera could be repaired so I reapproached the seller to see if they would reduce the amount paid to cover the cost. The seller agreed and refunded me part of the money.. we were both happy as we had reached an agreement and as a result this ebayer received positive feedback as they were at all times willing to negotiate, however, I could have lost the plot and left negative feedback and received the same.

On another occasion I purchased a camera bag (for the new camera) from an eBayer who made a big deal about his feedback from buyers being 100%... No reason to doubt him so I purchased one as a buy it now item. 5 days later I was still waiting for it to arrive so I messaged him to ask if it had been posted. His reaction was hostile and said "no one had ever questioned me whether an item had been posted before and I should just wait until it arrives". Now this guy had got my back up before the goods had even arrived. I asked a simple question and expected a simple reply, not a nasty one. The goods did arrive, 7 days later... but the item was good (better than good) so he had done himself no favours by being nasty. When it came to leaving feedback I could have (or should have) left a negative (or neutral) one for his attitude.. but, as it happens I didn't (he came very close to it tho) because the product was as described (the bit he missed out was it's delivered at a snails pace).

The latest problem I had with an eBayer was when I purchased a toner cartridge from a Power Seller. The cartridge arrived quickly, tried it in the printer and yep, you guessed it, there was a problem. I contacted the seller with a very nice message pointing out there was a problem and they came back with some helpful hints to try and correct it, they also said if it didn't work to get back in touch. It didn't work so I did get back in touch and without any problems at all they sent a replacement. Brilliant service and I told them so!..

So what do we do?

A fair way to have feedback is to have both a feedback score on purchases and sold items. That way you get a fair judgement on how the eBayer really is instead of having it all lumped together...An alternative would be to be able to click on the negative feedback circle (the red one) and be taken to a negative feedback page (this would save ages trawling through the feedback trying to find out what happened).

If you decide to take a risk (and it's all a risk on eBay as we all rely totally on the feedback score) and buy something the best way by far is to contact the seller if there is a problem and try to be as polite as you can..then negotiate and negotiate again, appeal to their better nature, it seems to work and keeps your negative feed back to a minimum (and theirs) and we all have a harmonious time buying and selling. If you really do come across a bad eBayer, I think you should let the world know cos who knows who may be next in the line for exactly the same problems (and some times the abuse!)...

lastly, apparently there are loads of rogue eBayers out there waiting to steal our money and to be honest there seems little anyone can do to prevent it (which is sad), but all in all eBay is a fantastic place to do business and offers the little man a chance to place his foot on the ladder...As far as I am concerned there are far more honest eBayers out there than rip off merchants so when we do find one it really is our responsibility to expose him (or her) as they spoil what is a living for some and good fun for others...

Happy bidding...

 

 

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