Ebay return postage costs / fees - Sellers fault

george4121
By Published by
. Views . Comments Comment . 23 Votes
EDIT: (this reads more like a rant but has good points nontheless) Also, see my guide on fake Silver (it's a very thorough and insightful document that sheds light on some of the hard to catch items out there)

Hi, this is not so much a guide as a general plea from myself.
As a fan of ebay and a loyal customer/seller I can tell you know that there's one big thing setting Ebay back and that is the situation with postage..
Now the problem is that if a seller misleads you in the item description or basically lies or falsely describes an item to you and you pay for it you then have to send it back at your OWN EXPENSE because of the sellers Mistake / Lie or whatever you want to call it.
The fact is the liability lies with the seller and so does the causation.
Not only this but eBay understands this and that it is also a Uk Legal requirement that the party at fault pays for return postage.
(just return an item from any store that sent you the wrong coloured shoes) HINT - They will pay for it!!!
 
So okay, now what to do about it..
WELL my friends first off let me remind you that if it is a high value item you should definitely open a dispute and make Ebay aware that you will NOT be paying return postage because the item is high value and it is the sellers fault. (not only applies if they sent you an item not as described etc)
They will most likely agree with you.
 
We can NOT sit back and accept this!
You see, I have reached a point where i am sick of returning (driving to post office) and paying my hard earned sterling's to return items from ebay
(as you can imagine i buy from ebay all the time, so this can be annoying because sellers are less than honest..
But okay I admit I am a bit of a risk buyer sometimes.. but this is why the protection is in place, No?!!
Anyways like I was saying DO NOT BACK DOWN:

Every time a seller messed you, don't be rude but contact the seller and say listen, you are at fault here could you please pay pal me the costs of return postage (small package these days will cosst you about £3.50 recorded) !!!! imagine paying that 3 x in the month thats 10 pounds per month because you have been lied to in an online auction. THAT IS NOT FAIR AT ALL.) and if they do not agree simply open a dispute and refuse to pay for return postage costs! (you have a legal right not to!)
'as long as its their fault of course' i.e you aren't returning due to a change of mind*
 
and what if like me you buy a lot of jeweley and scrap metals etc.. (there's bound to be some idiots out there trying to scam buyers for a quick buck)
and let me tell you, usually it bloody WORKS,  and I would not bother with small things and the return postage costs would add up, believe me on that.
Anyway, so my plea is simply fellow ebayers, in a bid to make Ebay better for everyone (diminish bad sellers, and encourage confidence in new ones) open a dispute everytime a seller thinks they can pull one over you! and say NO, i will not be paying 3 pounds recorded postage because you told me it was blue and it turns out it wasn't!
So sod off Mr. Dubious seller!! if you dont like it let Ebay resolute you!!!
 
I hope we all do this and eBay gets the message and decides to change their policy on return postage costs for those not at fault.

EDIT: Response to fellow eBayer Rob: 

Rob:

Hi Sol

I have just read your excellent guide 'Ebay return postage costs / fees - Sellers fault' and totally agree with you. Ebay would be a better place if their policy was in line with distance selling law.

Have you had any success with getting return postage costs refunded, when the seller is initially refusing to do so?
I am in such a dispute at the moment, again!

Thank you,

Rob

Reponse:

Hi, Rob, yes I have unfortunately learned to be more flexible though it seems more and more shoddy ebays are signing up each day.
I have had no luck in influencing eBays policy, however as you might know their buy it now items are covered under the distance selling so presumably any dispute would be settled in accordance with the law.
I just say to sellers, (especially if its an expensive item to return) I say, look you have either sold me a broken item/ not as described, or whatever it might be and I am entitled to my money back. 
So usually they send a pre-paid label if they are a business (it's not tracked so not very safe but I haven't had any problems.
However they would legally be obliged to pay return postage, though if they agreed to give you extra to cover the postage costs once they received their item back then ebay or paypal wouldn't enforce it, I mean contractually you would have an agreement but I doubt it would be worth going to court over!.
(that reminds me, I was threatened with legal action by someone when I left a negative feedback because the item was grossly miss-described, and I didn't even open a case for a refund because I couldn't be bothered but this just goes to show why eBay needs to be hard on them. It is getting out of hand.
I don't know if eBay will read this but they need to implement a system whereby they can debit return postage costs from the Seller (or provide them with return postage labels at a fee) cutting out the whole process
Hi, Rob, yes I have unfortunately learned to be more flexible though it seems more and more shoddy ebays are signing up each day.
 
I have had no luck in influencing eBays policy, however as you might know their buy it now items are covered under the distance selling so presumably any dispute would be settled in accordance with the law.
 
I just say to sellers, (especially if its an expensive item to return) I say, look you have either sold me a broken item/ not as described, or whatever it might be and I am entitled to my money back. 
 
So usually they send a pre-paid label if they are a business (it's not tracked so not very safe but I haven't had any problems.
 
However they would legally be obliged to pay return postage, though if they agreed to give you extra to cover the postage costs once they received their item back then ebay or paypal wouldn't enforce it, I mean contractually you would have an agreement but I doubt it would be worth going to court over!.
 
(that reminds me, I was threatened with legal action by someone when I left a negative feedback because the item was grossly miss-described, and I didn't even open a case for a refund because I couldn't be bothered but this just goes to show why eBay needs to be hard on them. It is getting out of hand.
 
I don't know if eBay will read this but they need to implement a system whereby they can debit return postage costs from the Seller (or provide them with return postage labels at a fee) cutting out the whole 
Regards,
Sol
 
 
 
Write a guide
Explore More
Choose a template

Additional site navigation