EDIT: Response to fellow eBayer Rob:
I have just read your excellent guide 'Ebay return postage costs / fees - Sellers fault' and totally agree with you. Ebay would be a better place if their policy was in line with distance selling law.
Have you had any success with getting return postage costs refunded, when the seller is initially refusing to do so?
I am in such a dispute at the moment, again!
Hi, Rob, yes I have unfortunately learned to be more flexible though it seems more and more shoddy ebays are signing up each day.
I have had no luck in influencing eBays policy, however as you might know their buy it now items are covered under the distance selling so presumably any dispute would be settled in accordance with the law.
I just say to sellers, (especially if its an expensive item to return) I say, look you have either sold me a broken item/ not as described, or whatever it might be and I am entitled to my money back.
So usually they send a pre-paid label if they are a business (it's not tracked so not very safe but I haven't had any problems.
However they would legally be obliged to pay return postage, though if they agreed to give you extra to cover the postage costs once they received their item back then ebay or paypal wouldn't enforce it, I mean contractually you would have an agreement but I doubt it would be worth going to court over!.
(that reminds me, I was threatened with legal action by someone when I left a negative feedback because the item was grossly miss-described, and I didn't even open a case for a refund because I couldn't be bothered but this just goes to show why eBay needs to be hard on them. It is getting out of hand.
I don't know if eBay will read this but they need to implement a system whereby they can debit return postage costs from the Seller (or provide them with return postage labels at a fee) cutting out the whole process
Hello Ebayers, you may remember rant /guide from Username regarding return postage fees and other matters. I am happy to say that it appears our efforts, moaning and articles have persuaded eBay to introduce a system whereby either a full refund is given or a FREE return label is provided for Buyers who have been Wronged by Dubious Sellers. I believe they are using RoyalMail for this service. We can now use eBay with a bit more confidence, however of course there is still the matter of our time being wasted and extortionate selling fees but perhaps we can deal with that another time.
With a guide that has had thousands of views I feel my efforts to raise awareness have been successful. As always with eBay have fun but be Vigilant.