THIS IS A VERY SHORT GUIDE TO GIVE YOU SOME INFO ON WHAT TO DO IF YOU FIND YOURSELF WITH A FAKE KAREN MILLEN ITEM!
I HAVE RECEIVED MANY EMAILS FROM BUYERS ON WHAT TO DO - FIRSTLY CONTACT YOUR SELLER AND ASK FOR A REFUND - MANY SELLERS DONT WANT NEGATIVE FEEDBACK AND WILL ISSUE YOU A REFUND IF ASKED POLITELY
IF YOUR SELLER REFUSES TO CO-OPERATE, THEN YOU MAY NEED TO ENTER A PAYPAL CLAIM.
WHEN YOU START A CLAIM, YOU ARE ASKED TO DESCRIBE THE PROBLEMS; MY ADVICE IS NOT TO STATE THAT YOU THINK YOUR ITEM IS FAKE.
PAYPAL WILL ASK YOU TO PROVIDE WRITTEN PROOF WITHIN A SHORT PERIOD OF TIME , GENERALLY 10 DAYS, TO CONFIRM THAT THE ITEM IS NOT GENUINE.
KAREN MILLEN WILL NOT HELP YOU OUT IN ANY WAY HERE.
BELOW, I HAVE TYPED OUT A RESPONSE RECEIVED FROM KAREN MILLEN HEAD OFFICE, WHICH DETAILS EXACTLY WHERE THEY STAND ON THIS
Thank you for your email.
Please be advised that regrettably we are unable to confirm the
authenticity of garments that are advertised as Karen Millen and
purchased on eBay.
Any queries regarding items purchased on eBay should be directed to eBay
Please accept my sincere apologies for not being able to help you any
Karen Millen & Whistles
Customer Services Administrator
01865 *** ***
IF YOU CONTACT EBAY, THEY REFER THE MATTER TO PAYPAL, AND PAYPAL TELL YOU TO GO TO THE POLICE.
HOWEVER, YOU CAN REMIND PAYPAL, THAT ACCORDING TO THE 1979 SALES OF GOODS ACT -
The burden of proof lies with the seller for the first 6 months
following the sale to prove that the goods conform to the
OBVIOUSLY, 99% OF THE FAKES ARE INFERIOR AND MANY HAVE DEFECTIVE ZIPS, SEAMS AND THE DRESS IS NOT FIT FOR PURPOSE, OR NOT AS DESCRIBED ( I.E. MEASUREMENTS ARE NOT ACCURATE) SO YOU COULD ENTER A CLAIM FOR DAMAGED ITEM, OR NOT FIT FOR PURPOSE INSTEAD.