FEEDBACK? and listings removed issues

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FEEDBACK ..
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Do people not understand the feedback process on ebay .. or do they just use it out of spite.. I say this as I would put bad feedback down to a a collective of  horrible exp  all in one transaction with nothing positive if was positive would be neutral or good at best depending on outcome . such as not posting item  bad attitude . no communication refusal of refund  havnig to esculate to ebays notice.. not one thing but a load ... I say this as made a transaction buyer was unhappy so I refunded no argument and let keep item for troubleplus the way ebay set out just another exspence to seller .NOT BUYER.. and buyer still saw fit to leave me negative feed back wtf.. its not even about being able to please everyone ... sometimes you can tell them right away ..they purchase item so no one else can bid then ask all questions after before paying or even if they do pay  kind of people  and moan that item hasn't come yet fyi its free post .. its like here we go .. again... then you get the ones who don't read listing buy then blame you its not what they wanted... not only does the seller have to pay postage packing to send but also for return so better just to let buyer have it some know this.. and also know youll do almost anything short of criminal  for good feedback.. then when negative feedback is left you have 30 charecters to reply .. not only have you had to pay out but lose potential future sales to the feedback left esp if left injustly.. that's just one part of selling process what about bad feedback and abuse of the vro system for copyright .. with no proof item is fake or breaks copyright .. they remove it .. not checking the other persons profile to see what sales of items they have sold 99% time they either sell same items or have had same done to them in past ....I would like to hear if anyone else has these issues ...
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