Following eBay Global tracking from the US to the UK

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The 'eBay Global Shipping Programme' delivery system is designed to make it as easy and secure for  eBay sellers to sell in other territories as there own.  Buyers will find that the delivery process tends to be relatively slow  and parcel tracking  rather patchy. However,  I have made several GSP purchases from the US without serious problems,  now spanning  18 months or so. Here's how some more informative and timely tracking data can be collated from outside of Ebay.
 
First, as a guide of what to expect, I've  pasted here a copy of an Ebay tracking log, which is probably fairly typical. It shows that the parcel was carried by Fedex to the Erlanger Pitney Bowes GSP facility and then by Air France to CDG Paris (some shipments will go Virgin Altlantic JFK to LHR), where it was handed over  to  WN direct logistics, who have contracted 13Ten to take freight  by road to their TPC (The Processing Centre) in Derbyshire. The final legs were covered in this case by My Hermes .

Time and date:                                    Place:        Message:
Friday, 7. Aug. 2015 3:44 AM Crewe depot Out for Delivery
Friday, 7. Aug. 2015 3:26 AM Crewe depot In Transit with Destination Carrier
Friday, 7. Aug. 2015 12:04 AM Crewe depot In Transit with Destination Carrier
Thursday, 6. Aug. 2015 11:06 PM Crewe depot In Transit with Destination Carrier
Thursday, 6. Aug. 2015 11:37 AM Northern Hub Warrington In Transit with Destination Carrier
Thursday, 6. Aug. 2015 11:36 AM Northern Hub Warrington In Transit with Destination Carrier
Wednesday, 5. Aug. 2015 10:56 PM N/A In Transit with Destination Carrier
Wednesday, 5. Aug. 2015 6:31 PM 13ten In Transit with Destination Carrier
Tuesday, 4. Aug. 2015 2:05 PM TPC In Transit with Destination Carrier
Monday, 3. Aug. 2015 2:27 PM CDG In Transit with Destination Carrier
Monday, 3. Aug. 2015 1:08 PM CDG In Transit with Destination Carrier
Saturday, 1. Aug. 2015 8:39 AM CDG Customs Cleared
Friday, 31. Jul. 2015 7:37 PM CDG In Transit with Destination Carrier
Friday, 31. Jul. 2015 7:00 PM 13ten In Transit with Destination Carrier
Thursday, 30. Jul. 2015 6:47 PM Erlanger Shipped from the Global Shipping Center to International Destination
Wednesday, 29. Jul. 2015 12:04 PM Erlanger Customs Documentation and Labeling
Wednesday, 29. Jul. 2015 5:56 AM Erlanger Processing at the Global Shipping Center
Tuesday, 28. Jul. 2015 3:35 PM Erlanger , KY Arrived at the Global Shipping Center
Tuesday, 28. Jul. 2015 3:35 PM Erlanger , KY Delivered
Monday, 27. Jul. 2015 7:19 PM INDEPENDENCE ,KY In Transit-Arrived at FedEx location
Monday, 27. Jul. 2015 7:19 PM INDEPENDENCE ,KY Arrived at FedEx location
Thursday, 23. Jul. 2015 1:42 PM ANAHEIM , CA In Transit-Left FedEx origin facility
Thursday, 23. Jul. 2015 1:42 PM ANAHEIM , CA Left FedEx origin facility
Thursday, 23. Jul. 2015 2:06 AM ANAHEIM , CA In Transit-Arrived at FedEx location
Thursday, 23. Jul. 2015 2:06 AM ANAHEIM , CA Arrived at FedEx location
Wednesday, 22. Jul. 2015 11:51 PM ANAHEIM , CA In Transit-Picked up
Wednesday, 22. Jul. 2015 11:51 PM ANAHEIM , CA Picked up

You can access your tracking  info. in 'my eBay'  by selecting the purchased item.  Tracking  updates from  eBay would seem to  have a delay of  up to about 12 hours after the time shown.  Not good, as of course you wont know when the  parcel is actually out for delivery. Better method-  Once the parcel's in the UK,  click the order no. which should by now have appeared in 'My eBay' ,  i.e. LPKENxxxxxxxx  (taking  you to WN direct's website), you should be able to  see your WN reference no. i.e. WNMxxxxxxxxx. Copy paste this into 13ten's website tracking and once underway you will be able to get the most recent tracking info  in about  4 hours  after the time shown. Note that the  universal reference given by eBay i.e. the UPAAAxxxxxxxxx  number appears to be of little practical use (Update Sept. 2016-, it is a valid tracking reference number, see comment by Joe Bloggs. Thanks).

Here's what extra detail of the UK  leg you'd see by going to the 13Ten website and looking at your  tracking there:

Date Time                 Location             Description      Signatory
07/08/2015 12:36 Signature From Customer 0259386459151
07/08/2015 10:06 Courier Received 0259386459151
07/08/2015 04:44 Crewe depot Manifested for Delivery 0259386459151
07/08/2015 04:26 Crewe depot Out For Delivery To Courier 00000CK3X119X1500184
07/08/2015 01:04 Crewe depot Processed at Depot 00000CK3X119X1500184
07/08/2015 00:06 Crewe depot Receipt at Depot 00000CK3X119X1500605
06/08/2015 12:37 Northern Hub Warrington Hub Trailer Via Sorter WARRINGTON SORTER 1
06/08/2015 12:36 Northern Hub Warrington Hub Sorter Receipt Scan WARRINGTON SORTER 1
05/08/2015 23:56 Pre-Advice Loaded
05/08/2015 19:31 13ten Item @13ten (Received)

Once delivery looks imminent, you can try copying this (you'll have to close the spaces) and your WNM number into your browser address  bar                 
http :// 13ten-tracking. citipost. co. uk/Home/History?order=WNMxxxxxxxxx
 Here's the resulting final two entry blocks and as you can see you get the delivery carrier (Hermes) and a jdxxxxxxxxxxxx tracking number. Now copy your tracking number which follows <jd> , Google your carriers tracking site and paste it in to get real time tracking to your door. 

<ItemHistory>
<parcel>
<order>WNM016644581</order>
<date>07/08/2015</date>
<time>12:36</time>
<description>Signature From Customer</description>
<jd>5938618330561378</jd>
<location/>
<signatory>0259386459151</signatory>
<status_code>13ten029</status_code>
<country>GB</country>
<carrier>Hermes</carrier>
<URL>

</URL>
</parcel>
<parcel>
<order>WNM016644581</order>
<date>07/08/2015</date>
<time>10:06</time>
<description>Courier Received</description>
<jd>5938618330561378</jd>
<location/>
<signatory>0259386459151</signatory>
<status_code>13ten001</status_code>
<country>GB</country>
<carrier>Hermes</carrier>

Finally if your delivery across the UK  completely stalls, try to  get a handle on  what's gone wrong using the  listing of My Hermes tracking terminology below, then  contact 13ten - good luck!

Guide to Hermes Tracking

Out for Delivery to Courier
Parcel has left the depot but has not yet been received by the courier. If this status has not been updated for more than 24 hours then an enquiry should be raised.
Processed at Depot
Parcel has been received at depot but has not been scanned onto a van for delivery to courier. Allow longer for tracking to update.
Hub trailer via sorter
Parcel has been scanned in the hub and scanned onto trailer which is en route to the depot. Allow 24 hours for delivery.
Received at Hermes Hub
Parcel received at the hub but not yet scanned onto a trailer for onward delivery.
Pre advice loaded
Sender has allocated the parcel to Hermes. Hermes are expecting the parcel into their network but have not yet received it. If the last tracking date is less than 3 days please allow more time for Hermes to receive. If last tracking is more than 3 working days parcel not received by Hermes (missing/not dispatched).
Awaiting courier receipt
Parcel has been allocated to the courier but the courier has not received it. If the last tracking date is less than 5 working days – allow up to 5 working days from tracking  point for parcel to reappear in Hermes network. if the last tracking date is more than 5 working days then your parcel is lost.
Misrouted at Depot
Parcel sent to incorrect depot. The parcel has been sent to the wrong depot. The parcel will be returned to the hub to be sent  out to the correct depot. Please allow a further 48 to 72 hours for delivery.
Return – Process by hub/depot
Parcel is on its way back to sender, it is no longer in the Hermes network. Parcel has been returned. Allow time for the parcel to be received and processed by senders returns centre.
Receipt at Depot
The parcel has arrived at the depot for sorting. It will be allocated to the courier. If no further movement from this tracking point after 5 working days the parcel is lost.
Miss sorted to wrong courier
The parcel has been sent to the wrong courier. Allow 48 hours for the parcel to be sent back to the depot and re manifested to the correct courier.
Manifested for delivery
Parcel allocated to the courier but is still at the depot and has not yet gone out. If not receipt scanned by the courier within 5 working days parcel is lost.
Delayed at Depot
The parcel has been returned to the depot due to a query on the delivery. The depot will investigate the reason for return to enable to parcel to be re manifested back out for delivery.
MOD - Reallocation
The parcel has been relabeled and re-dispatched to an alternative courier/depot/carrier. Allow up to a maximum of 72 hours dependent on alternative carrier or depot.
UP Reallocation / Updated
The parcel has been reallocated back out to a courier with additional information provided. Allow up to 48 hours for delivery to take place.
Delivered to Secure Location
The parcel has been left by the courier at the property. Your parcel has been left in a safe location and you should have been left a calling card detailing this location.
Courier Received
The courier has received the parcel that day and scanned with their hand held terminal. The courier will make a delivery attempt on the day of the receipt scan.



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