Game key Scammer: interpreting88

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EDIT: After contacting ebay customer service and explaining the situation, they have agreed that the negative feedback left by the scammer is indeed false and defamatory. Such feedback has therefore been removed.   

Recently, I got a negative feedback from a buyer (interpreting88) (http://www.ebay.co.uk/usr/interpreting88) claiming that I sold a  "game doesn't work"

However, it is a complete lie. The game itself does not  have any issue.  It is the  buyer's PC failed to meet the system requirement for running the game. 

I seriously doubt his purpose especially he  demanded a  refund before leaving a negative feedback.  Therefore, I believe  it is clearly  resentment  over a failed feedback extortion.  

So, here is the whole story:  

Few day ago, I sold a copy of   Among the Sleep Steam Download key to this buyer.   

The item is a code which allows user to redeem a game copy to his Steam (a gaming client) account.   

After the buyer received the  steam key through ebay message, he replies  my message saying that the game crashed on his PC. In other words, he has confirmed that he has successfully activated the game to his steam account which means my responsibility as a seller ended.   

I therefore patiently explained to him that it was due to some software/hardware issues of his computer and I also suggested a few ways for him to search for a solution. 

It is  the job for the buyer to check the latest system requirement of a game before buying.  

After all, I am just selling steam keys, which allow buyers to get the game in their accounts . My responsibility is to let buyers successfully activated the game in their accounts. Other than that, it is beyond my control.  

Not long later, buyer replied my message and showed his intention of scamming. He claimed that  it's nothing to do with his software and  demanded  a refund otherwise he would open a case. 


However, it is completely ridiculous. First,    my advert makes it very clear what item i am selling

"This auction is for a Steam key which allows a DIGITAL copy of the following game to be redeemed on steam: Among the Sleep" 

Put it differently, I am selling the means to get the game to the buyer's steam account (which I have). That's it. Nothing about playing or running the game.  

Moreover,   I have stated clearly in the item description that no refund will be given.  

Considering the steam key has been redeemed to his steam account which could not be undone, there is no way for buyer to return the item for refund. I , of course, decline his unreasonable request on  refund.  

Then, the buyer showed his anger for the failed ebay case  extortion by leaving a negative feedback.  



What is definitely against ebay rule is the buyer's action of feedback extortion.  
"The buyer isn't allowed to threaten to use Feedback or detailed seller ratings in an attempt to force a seller into providing: 
A return, refund, or replacement item." 

http://pages.ebay.co.uk/help/policies/feedback-extortion.html 

Detailed screen shots of the messages are provided below 
Link to an eBay page Remove
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Link to an eBay page
Link to an eBay page Remove
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Link to an eBay page
Link to an eBay page Remove
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Link to an eBay page
Link to an eBay page Remove
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Link to an eBay page
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