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We have used Seller Manager Pro for a number of years and find it an invaluable tool to manage the day to day running of our Ebay account. I certainly couldn’t do without it!
We use Blackthorne to create adverts and control the listings, another very useful programme. In this guide I just want to deal with the sales side of things.
The sales can be seen in four main areas of the seller manager summary page.
2. Awaiting payment
3. Awaiting postage
4. Paid and despatched
In the sold screen you can see all your sales whether paid or not with each record being allocated a sales number by the system.
Awaiting payment shows just this category of sale.
Awaiting postage shows all new sales which have been paid by Paypal since you last printed them off and also any you may have manually put in this category, for example when paid by cheque and you are waiting for it to clear. When your customer pays by Paypal, the system automatically moves the record from awaiting payment to awaiting postage.
Paid and despatched shows your sales records which have been despatched. You have to manually move the records to this category.
On the seller manager summary page there is one very important link – “new paypal payment s received.” This is located about half way down in the alerts section. This is the first thing I click when I come into work to print the days sales records. Once I click this link I make a note of how many sales records I am dealing with! This is very important as you will see in a moment. I then scroll down the list to see if we have put any “yellow notes” against the sale – for example the customer may have told us they want a slight change in spec . I also look for any “yellow markers” the system has put against the sale – this happens when the customer sends you a message in the comments section of the Paypal payment. To view the message you have to click on the actual sales record (or you can see the message in the Paypal screen.) Once I have looked down the orders I am ready to print the records.
We are going to do two things to the records. Print them off and then move the records to “paid and despatched”.
I check the little box at the top of the sales records and select all the records. I then select “despatch action” and “print postage labels or invoices”. On the next screen you can select the format in which you want the sales invoices to appear. We use D5 integrated labels so the name and address etc is printed directly to the label to save time at the packing stage and also the address is much clearer than hand written. I therefore select “address labels and invoice/packing slip”. I then print all the records off. Make sure they all print off as expected! As the printer is running I then shut the page down which opened to print the records and move back to the “new paypal payments” screen you are working with.
At this point you must make sure the same amount of payments are still showing on screen. It is possible another payment has slipped in when doing the printing! If it has, you need to identify which one – it may not be at the top of the list if a customer has just paid for something they bought a few days ago! You obviously need to make sure you get this printed. You can do that there and then or make a note of the sales record and do it afterwards.
I then select all the records again and select “change status”. I then select “paid and despatched.” It will move to another screen asking you to confirm you want to move the records. Do not do this until the printer has finished! I tend to hold all the records in this screen while waiting for the printer to finish as this will prevent more sales coming in before you have moved the records. Once you have confirmed you want to move all records to “paid and despatched” this part of the process is complete.
I hope you have picked up a few tips!!
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