This guide is really aimed at newer eBay members.
The two important things to remember when using eBay is that (in an ideal world) the whole system is based on honesty (or trust) and open freindly communication.
The VAST - VAST majority of transactions proceed smoothly and efficicently. I do however acknowledge that some transactions may be deliberate scams or frauds.
One of the problems I often encounter is other members being somewhat un-communicative. Most problems can be smoothed over with a simple email. So how do I contact another member, or how does another member go about contacting me.
Assuming you have sold to or won from another member it is very straight forward. Simply go into My eBay and select the SOLD or WON tab on the left. Find the member you want and the click on their user name. This will bring up their feedback comments. There is a grey button on the right that says Contact Member. Click this and you will be able to send a message to the member.
A simple message to say "I have posted your item" or "I have received my item" is very much appreciated.
Here you are looking at an item you wish to bid for and want to ask a question. On the listing, again on the right in blue text, is"Ask Seller A Question". Click on this and again you can type your message in.
You may simply want to send a message to a member in general. Before you do this you should remember that you are NOT ALLOWED to send a message to any other member who is bidding on an item that you are also thinking of bidding on. You should also not really send a message to anyone who is bidding on one of your items.
However if it is not for this reason then you simply click on Advanced Search at the top right of any page, select Find Member ( which is on the left) and then enter their user ID. This will bring you back to that users feedback page in method one.
If there is going to be a delay in sending your items out - then email the buyer.
Unexpected things turn up - holidays, emergency hospital visits, family problems, work issues etc. Whatever the problem is try and make some contact with your buyer.
Remember - the buyer cannot read your mind and no messages at all can be very worrying indeed.
A WORD OF WARNING......
It is NOT A GOOD IDEA to respond to any message received as an email. In other words - DON'T CLICK ON THE YELLOW BUTTONS in an email message. Go into My eBay and select the message there. Sending a message with a yellow button in is the easiest way a scammer or fraudster can get your user details and password.
IF THIS GUIDE HAS BEEN HELPFUL
PLEASE VOTE YES - THANK YOU