I want to tell my fellow ebayers about my experience with Clickaparcel. I foung this site through the classified adds on ebay and have been using them regularly for about 4 months now. The service is excellent, I can order online up to roughly midday for a same day collection with DHL. The price is unbelievable, even DHL themselves do not offer the prices Clickaparcel are charging to members of the public (the DHL worker was actually shocked when I told him what I was paying and said he couldn't beat it!!!) In the 4 months I have been using Clickaparcel, yesterday was the first time I had a problem (which wasn't the fault of Clickaparcel), DHL made a mistake with my collection, and though it wasn't his fault, Allan at Clickaparcel was extremely helpful with my problem, he answered all my emails within 30 mins of me sending them, refunded my payment so I could upgrade my booking to 24 hr and then refunded me the difference between the two delivery services! He was polite and concerned, and obviously valued his customers (which is such a nice change from the big corporations who take your money then ignore you when things go wrong).
I honestly cant give Clickaparcel a high enough recommendation, I have never had a parcel go missing and the website itself is so easy to use and extremely quick due to it automatically finding and filling addresses from the postcodes. There are a few different courier choices that you just scroll over to see the price (VAT exclusive) when you find the price and delivery option you want you just click it! The best thing is that you can send up to 30kg in 1 parcel which if you choose the DHL 48 option will cost you under £9 (if you register for free with his site you get an extra 5% discount on all parcels sent) and this includes insurance up to £50 (you can pay a few pounds extra and upgrade your insurance) which is much cheaper than parcelforce.
So if you are looking to send heavy items, you really cant go wrong entrusting them to Clickaparcel and in the very unlikely event that you have a problem you dont need to worry as you cant find more helpful staff!