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My husband, who knows nothing about sewing machines, bless him, was impressed with Joys' glowing marketing and surprised me with a new machine from JSM  for Christmas 2007 (Homemaker Model PF6500).  I have a full time job and don't have time to use it often - not even on a monthly basis, but on every occasion I have had to use it,  it breaks down half way through whatever work I am doing, be it straight sewing, or embroidery.  It's a load OF .......  The build quality is dreadful; the fabric feed, stitching, tension and threading mechanisms don't work properly.  I would have returned it and demanded a refund when it first broke, but didn't want to hurt my husband's feelings.
I am about to engage with their convoluted return/repairs process for the 4th or 5th time following the most recent breakdown whilst trying to use a simple zig zag stitch.  Previously I have had to telephone several times to chase up the repair and get my machine returned as long as 6 weeks after sending back.  Having read everyone else's stories it sounds as though I have met with more success than many in getting repairs done, but I still have a next to useless sewing machine.  Trading Standards is next....  

If you do have the misfortune to own one of their machines make sure you keep all the original packaging and follow the returns instructions on their website, including printing off duplicate returns labels so you don't have to pay postage.
Good luck!
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