I too would like to add the appalling service we received from JOYS INTERNATIONAL SEWING MACHINES
It took me 18MONTHS TO GET MY REFUND. The 'free' overlocker they sent didnt work from the start, and when emailing the customer service line for advice, you persistently get the document for how to use it sent back, with a message stating that most problems are user error.
I too had to return the FREE GIFT and finally only got a refund by applying for it through my Credit Card insurance, they twice sent me back a faulty machine, second time, they kept the CD software, and the USB cable, so the machine was useless anyway.
DO NOT THINK THAT BUYING FROM JOYS IS CHEAPER AND BETTER
Its a complete scam