Totally agree with all the comments left. I purchased a machine although not through ebay direct from their website and have encountered a problem with receiving a spare part.
I have contact their customer services department on several occassions to be told that the part should of been received by now!!! nothing arrived so eventually after around 10 phone calls to THEM, they have now told me that a replacement machine is on the way! We will see and I will update this review on Thursday.
My advice to anyone considering purchasing a machine is to go to a highstreet shop it would be far less hassle and at least you could test it out, before you buy - steer well clear of this company!