I had been looking for an embroidery machine , walking foot machine and also a heat press machine when I came across the JSM website, aka Joys sewing machines. Website site looked good offered good prices for said machine's good delivery times , fantastic aftersales, needless to say I parted with £900.00 of my hard earned cash and placed an order with a few special offers thrown in.
On a 1 to 2 day delivery my machines arrived just over a week later , Delivery email stated I should check all machines before signing which I mentioned to delivery driver (who would not let me open them which I then signed for them Unchecked. (alarm bell's)
Walking foot machine in bits , heat press scratches on heat plate and embroidery machine no good. After many phonecalls email's not answered I decided to take the day off and deliver the broken and faulty machines back myself to derby. Told my partner we couldnt miss the building its a massive glass building acording to the websites picture , How surprised were we when we stumbled on to building that can only be described as a farmers shed down a dirt track. Was told refund would be give in 7 to 10 days that was on the 14th oct have just received full refund a month later after many phonecalls to different departments ( thats when they answer I think they just got sick of my voice on the phone).
my advise would be to stear clear of this company .