I also note your comments on your first guide about having to wait 4-6 weeks for a replacement pump. Due to the success of the product worldwide and the fact that the product is made in China, it was simply a case of the replacement pumps were on their way but as you can appreciate it does take up to 6 weeks from factory to the UK. I am pleased to say that for some time we have had replacment stock should a customer have a failed pump in warranty.
here is some recent email's we received which I thought you might find of interest.
Just a quick line to say Thank You very much to both yourself & Carole for the excellent response to my recent problems with a Lay Z Spa pump unit.
I must say that your excellent service & professional response to the problems is very rare in this day & age, & has gone a very long way to reassuring about my purchases of the Bestway products (please pass this e-mail on if you wish, as I would gladly reinforce my experiences with yourself & Carole to anyone in your customer services dept / management, to show what an excellent job you are doing!).
Thanks for your most kind & helpful assistance, & I'm looking forward to relaxing again this weekend - even if its raining! - cant wait to be in the warm tub again.