Lost or Damaged Mail Claim Form P58

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http://www.royalmail.com/customer-service/personal-customers/refunds-and-compensation/claims-process

Please copy and paste above link into your browser   for a item that has been lost or damaged in the post.

Above is the up to date as of 27/07/2012. Information about maknig a claim and the  Claim form ( P58 )  that you can print out, to save you time in the post office. (these are easy obtained from any Post Office also)

 
As a seller, it is your responsibility to make the claim. So please, any buyers out there who are being told to make the claim themselves. This is wrong. If you are dealing with a seller who is telling you to make the claim contact eBay for further guidance.

To note.

Claims must be made within 3 months of sending item.
You will need the name and address of sender and recipient. And address of claimant.
The royal Mail service used, 1st class, recorded. etc.
The cost of postage paid.
Place and date of posting.
Certificate of posting. Reciept you obtain when sending items.
You will not be able to claim if you simply posted your item in a letter box.
A detailed description of contents and packaging.

Most of the above can be found on your paypal transaction details page. which you can simply print off and include with your claim form. You will also need to print of the ebay transaction page.

Doing all of the above steps will ensure that your claim will be as successful as possible.

Now Royal mail will carry out checks and enquires to establish, that indeed the item was sent and not received.  Royal mail takes fraud very seriously and will investigate all claims very thoroughly and take legal action on those claimants who file fraudulent claims. 

When you have completed the form please send it to:

Royal Mail Customer Services
Freepost
PO Box 740
PLYMOUTH
PL9 7YB



And the best of luck. 
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