In July I purchased a wireless door-bell from this seller.The postage costs were high and VAT was charged on the P+P. Howvever it was the door-bell I wanted so I paid up. When the item arrived it did not work. I spent more money replacing the special battery with a Duracell one. The item still did not work. I contacted the seller and was e-mailed in return with a comprehensive list of instructions by which to return the door-bell. I was informed that all the instructions must be followed exactly. Failure to do so would mean no replacement. I fulfilled all the requested documentation and posted the item 1st class "signed for."
I heard nothing for weeks despite frequent e-mails to the seller.When I took the matter to ebay I was informed that not enough time had elapsed since the purchase for them to take any action. I eventually got a few e-mails with excuses- e.g been on holiday,lost the paperwork,computer breakdown,illness in the family..... They acknowleged receipt of the returned item,promised a replacement,then no communication. They strung me along until the "statute of limitations" regarding e-bay`s ability to act in getting me my money back ran out. E-bay stated that they would be taking further action regarding the seller but could not tell me what this was to be as they had to protect confidential details. The seller is still trading! So what protection does the buyer have?