When you buy a Pushchair from anywhere you are advised to inspect it as soon as you get it home. Wether you have a baby to put in it or not! This is so that the manufacturers can cover themselves against people who deliberately damage their pushchairs in the hope that it will get replaced with a new one.
I have had many Mamas and Papas pushchairs over the past 6 years, not because they kept breaking, but because I cant stop buying them lol.
The first I had was a big Pram on the sportline chassis. Carrycot, carseat and seat unit (plus all matching accessories) I used this for 2 years for my son and it was still in good enough condidtion to be used for my daughter 4 years later! When I got it down from the attic a few weeks before she was due I set it all up. Whilst inspecting all the parts to make sure they were working properly I found that the G-Matic release system on the carrycot had stopped working and that one side of it was firmly stuck to the chassis!! With brute force I managed to seperate them (with much help from my dad) I took the carrycot to mamas and papas where I had purchased it 4 years previously. For a charge of £50 it was sent away for an inspection and a service. It was back within a week. Unfortunately it couldn't be repaired so they had taken my covers and put them onto a brand new carry cot at no extra charge!!
I know that mamas and papas now sell through stores such as argos, I had an Aria from there which broke. One of the release clips that Makes the pushchair fold down came off and the buggy was next to useless. I took it back to Argos who gave me a full refund, Something that they would only be able to do if it was in line with the Mamas and Papas trading policy.
People should stop slating Mamas and Papas. If they follow the guidelines set out by them then there really should be no problem. Even when you buy a Mamas and Papas Pushchair second hand you are eligible to send it off for a service at the cost of just £50. And any faults found that are not thought to be caused by the user will be rectified and repaired.
I now have 3 children and again got a Mamas and Papas pushchair for my baby. I needed a double one too so I got the jane powertwin and am now in the process of selling it after 8 weeks so I can get a double from my beloved Mamas and Papas!!!