Several people we have spoken too recently have said to us they came close to taking an order elsewhere as they did not know the size of the company and the facilities we had available – importantly the backup and support service we provide! Whilst many customers visit us, some said we could have been a one man band trading from a garden shed as they had no idea exactly who and where we are! This led to uncertainties as to the backup support available to them – something we really focus on and really care about!
So here we are to introduce ourselves and set the record straight.
We have two units next to each other here in the UK. Unit 6 is on two levels – ground floor is our manufacturing area comprised of a number of lathes, CNC mills etc as well as our assembly and packing areas and the first level is taken up primarily with stock and our offices.
Unit 6 – Manufacturing Unit
Next door we have our training/demonstration room. This has a number of our machines setup inside including a fully enclosed fully equipped version of our 8′ x 4′ rack and pinion. This room is where we can offer our potential customers a demonstration of our machines using both our own materials and any customer samples you may have brought with you. We can also video record and upload to YouTube demonstrations of our machines cutting customer samples upon request. As well as this we also use this room to perform training sessions – get in touch for more information.
As well as these facilities we are working heavily on our online support wiki which is being added to daily. We are covering topics which seem to come up quite often over the phone as well as topics people have requested specifically. Please feel free to contact us to suggest a new topic.