HOW SECURE IS YOUR FEEDBACK SCORE?
I decided to write this review/guide on a incident that recently happened to us. We have been selling on EBay for about 8-9 months with a 100% feedback rating. Then last week we got our first negative feedback for a camera we sold.
The buyer stated this
8 days between payment and receipt of item. incorrect description, no flash
This is where our problem/enlightenment with feedback started. First of all the buyer is right in one respect. There was no flash on the camera, it was a genuine mistake done through laziness. I used a template from a previous listing and forgot to take the “Flash” reference out. Ok I know it’s a stupid thing to do but like I said it was a totally genuine mistake.
Also she stated
"the camera was not posted until 8 days after payment"
That is where it falls apart. The buyer paid by e-cheque and it took 7 days to clear. We actually posted the item the day before clearance to shave a bit off the waiting time. And as most people know with e-cheques they can be cancelled at any time within the clearance period. Leaving the seller with no payment for the item.
(throughout the whole transaction the we never were contacted by the buyer so we were unaware of any problem)
Ok so we contacted the buyer and explained that the camera had been posted before payment had cleared etc and that really leaving bad feedback about our postage time was totally unfair. To which she replied “If I had know that e-cheques took so long I wouldn’t have left you bad feedback and would have contacted you about resolving the problem about the cameras flash” and then asked “how do I remove this feedback now that I made a mistake“.
The answer is
We as sellers thanks to Ebay’s great wisdom have virtually no rights anymore to correct mistake left on our feedback by buyers. Even the buyers cant remove it. EBay’s has stopped the process where buyer and seller can agree to remove feedback. Yep that’s right it’s gone. And now buyers can say what they want without a seller being in any position to defend his rating.
You could have the highest feedback score on eBay but that’s not going to last. Unless you decide never sell to new users (the one who left us bad feedback had a rating of 4) you are always going to be open to someone who has nothing to lose. And will give negative feedback without ever contacting the seller.
Also we are power sellers and I honestly thought at least we would get eBay to look into the matter but so far nothing. I guess its easier to ignore than deal with.
I honestly believe the days of 100% feedback may become a memory and feedback rating will become a joke. When both party’s involved in the transaction want to correct the mistake and Ebay wants it to remain. It affects the sellers sales and therefore his income. Which is also Ebay’s income. By not sorting out this ill thought out feedback process they are costing themselves thousands of pounds a day in lost sales.
So it is no longer a case of “Buyer Beware”
But now its “Seller Be Warned”
PLEASE GIVE THIS GUIDE A POSITIVE REVIEW EVEN IF YOU HAVE NOT FOUND IT THAT HELPFUL, IT ONLY TAKES A COUPLE OF SECONDS AND YOU NEVER KNOW EBAY MIGHT JUST NOTICE IT AND ADDRESS THIS FEEDBACK PROBLEM.
AND ANYWAY, YOU NEVER KNOW ONE DAY IT MIGHT BE YOUR PROBLEM