NTL Remote Guides

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Introduction

This guide aims to help you in setting up your remote to give you control over not just your Set-Top-Box, but also popular functions on your TV as well, meaning you only need one control in your hand. At the moment this page only covers the "shark" remotes used in ex-ntl areas.

Before we go into detail, you need to make sure you have a compatible remote control.
There is an older version of the blue "shark" remote that will not control your TV.
Initial Checks

Once you have identified the remote control, you need to set-up your STB and TV. Make sure:
  • The STB's volume has been set to maximum.
  • The STB has not been muted.
  • Your TV is switched on.
  • Get the codes that correspond to your make of TV ready.
  • The Codelist is available : http://www.cableforum.co.uk/files/NTLCODELIST.pdf
  • The Brandlist is available :http://www.cableforum.co.uk/files/NTLBRANDLIST.pdf

METHODS

There are two methods to set up the remote control ... Quick Setup and Code list. If the quick setup does not achieve the desired results, proceed to the Code Search method.

Quick Setup

Please make sure you follow these steps carefully to make sure no mistakes are made:
  1. Press the <*> key and the Settings buttons together.
    Make sure these a pressed down for at least two seconds. After two seconds the Stand-By button should have flashed GREEN twice.
  2. Use the number buttons to enter one of three digit codes that match your make of TV (http://www.cableforum.co.uk/files/NTLCODELIST.pdf).
    It's a good idea to start with the first code on the list.
  3. Press the Select/OK button within 10 seconds to confirm the code.
    The Stand-By light will flash GREEN twice to confirm that the code has been accepted. If a RED light has flashed, this means the code has not been recognised, so check the code and re-enter the correct code by following the steps above.
    Now the code needs to be tested.
  4. Hold down the <*> key and press the Stand-By button.
    If your TV goes into Stand-By mode, then the code is correct.
  5. Turn your TV back on and test the volume up and down keys on the ntl remote as well as the mute button and they should all be controlling the TV's volume.
    Depending on the make of TV, you may need to hold down the < *> key and the channel + / - key to turn the TV on.
If this hasn't worked, don't panic! Just try one of the other codes that are available for your make of TV and follow steps 1 to 5. You should find the code that works.
Once you have found the successful code it is a good idea to make a note of the code somewhere safe, so that you don't have to go through all the codes again. (If you have a remote that doesn't have the "VOD" controls marks on the arrow buttons, these are prone to forgetting the TV code if dropped or if the batteries are going flat).

Code Search

Please make sure you follow these steps carefully to make sure no mistakes are made. You only need to carry out this method if the Quick Setup method failed for your make of TV:
  1. Press the <*> key and the Settings buttons together.
    Make sure these a pressed down for at least two seconds. After two seconds the Stand-By button should have flashed GREEN twice.
  2. Use the number buttons to enter one of four digit brand codes that match your make of TV (http://www.cableforum.co.uk/files/NTLCODELIST.pdf)
  3. Press the Select/OK button within 10 seconds to confirm the code.
    The Stand-By light will flash GREEN twice to confirm that the code has been accepted. If a RED light has flashed, this means the code has not been recognised, so check the code and re-enter the correct code by following the steps above.
    Now the code needs to be tested?
  4. Press the Stand-By button and keep it held until your TV switches off. This can take some time as the remote scans through all the available codes for your manufacturer.
    The Stand-By light will flash GREEN while this is being carried out. If a RED light has flashed five times, the remote will now be scanning through all the codes available for all the known makes of TV.
    Once this is complete:
  5. Release the Stand-By button as soon as the TV switches off
  6. Now press Select/OK to store the code.
    The Stand-By button will flash green twice to confirm that the code has been stored.
  7. Turn your TV back on and test the volume up and down keys on the remote as well as the mute button and they should all be controlling the TV's volume.


Controlling your TV

In addition to being able to control the volume on your television, there are also some other functions that are available to you.
  • <*>
  • <*> and TEXT: Switches your TV into Teletext mode
  • <*> and TV: Turns Teletext off
  • <*> and i: Displays your TV's information menu.
  • <*> and CHANNEL +/- or NUMBER KEYS: Changes TV channel on your TV (May require a press of <*> and <#> to return to watching digital TV)
  • <*> and COLOUR KEYS: Controls any of the functions normally accessed by pressing these keys on your TV remote.
  • <*> and <#>: Switches between your TV's different input sources e.g. STB, DVD Player or VCR etc.
It is important to remember that not all the functions listed above will work with all makes and models of TV. It could be that your TV responds differently to what has been described.
If you have no success at all with the instructions given, please post on the forum.
Even after you've programmed the remote, with some STBs you can also still vary the volume of the STB itself by using the left and right arrow buttons on the front panel of the box.

If you want to revert to the default remote behaviour where the volume and mute buttons control the STB, use code 000.
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