I've just been reading the guide - Robbed with the help of paypal - and also having a really bad experience with Paypal, have written this to warn other sellers.
I sold a rear parcel shelf to a guy who complained to Paypal that he did not receive it even though I send proof of sending. But I did not send it Recorded or Registered - simply because via post office I could not do so because of the size of the item.
The buyer complained to Paypal who refunded him from MY ACCOUNT as I could not PROVE it was sent AND delivered.
And guess what...........2 weeks later I got the item back from the Post Office. The guy was carded as he was not in to accept delivery and he never went to the Post Office to collect it !!!!!!!!!!!!!!
How good is that ! I paid for his mistake !
The lesson here is - don't try to help your buyer by sending items cheaply. Paypal will penalise you and find for the buyer every time if you cannot provide Tracking of the item. So charge increased postage to cover yourself and charge your buyer more ! Which all defeats the Ebay community spirit. How poor is that !
Thanks for your assistance and support, Paypal !