PAYPAL Complaints procedure

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Having traded with paypal for about 2 years I had 1 awkward customer who wanted both his money back and my goods. Having my suspicions I asked for the item back before refunding the money , he said no and complained to paypal. They immediatley stopped me trading with paypal and let him continue. Eventually Paypal did an enquiry and re-instated my account as I was not at fault. THIS HOWEVER COST ME MONEY AS I COULD NOT TRADE . So PAYPAL Goodbye 
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