POOR SERVICE, HELP AND REFUSAL TO REFUND

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I ASKED FOR HELP THEY TOOK IT BACK FOR REPAIRS AND SAID IT WAS WORKING FINE BUT IT WAS RETURNED TO ME IN EXACTLY  THE SAME CONDITION NOT WORKING.WHEN I ASKED FOR A REFUND I WAS TOTALLY REFUSED THEY WERN'T EVEN ASKING FOR A RETURN OF THE FREE GIFTS WITH IT THEY KEPT TELLING ME I WAS NO GOOD AT USING MACHINES, I WROTE TO TRADEING STANDARDS BUT THEY WERE NO HELP, SO I NOW HAVE A MACHINE SITTING INMY HOME THAT I CAN DO NOTHING WITH AND AS A PENSIONER WHEN I BOUGHT THIS, I AM VERY UPSET THAT THIS HAS HAPPENED, AND I JUST COULD NOT FIGHT THEM ANY LONGER. PLEASE DON,T BE FOOLED BY THEM THEY ARE UNCARING AND CHEATS
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