Paypal refunds

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I had a problem a while ago with a refund & rang them & was told it had been refunded. I could see it on the paypal account but couldn't get it back into my bank account. In the end, it seemed they needed my email address (!?!) - possibly for verification - not sure, but I did eventually get it. Persevere and call them again - you may get someone who knows what they're talking about!
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