Personalising your products is an easy and simple process.
Choose your item(s) from our wide range of products
Complete the checkout process on screen as directed
Send an email with your picture/personalisation details. Don't forget to quote your order ebay ID & item reference so we can match your email to your order!
The quality of your picture will dramatically affect the quality of the finished item - we recommend that the picture file be as large as possible, the better the pixel resolution, the better the finished item will be. For this reason, we do not recomend the use of images taken on most mobile phones.
Your digital photo should ideally be a jpg/jpeg format file, this is the standard file format for most digital cameras, but we can handle most other photographic file formats if necessary. The file as you downloaded it from the camera is the best. This is very importatnt if your item will contain a large image (ie: 10x15 cm or larger).
If your image file size is large, (eg: greater than 2-3 MB) you may want to compress the file and send as a zip file or rar file if you experience problems sending an email with large attachments.
We will crop your photograph to the correct size for your item, selecting the content and enlarging the subject matter as required, to create the optimum effect within your chosen item. We will remove obvious defects in the image, eg: red eye, flash glare etc, but we can only work with what you supply - if the image is low quality, small image print size, out of focus, under/over exposed etc, these effects will also be reflected in the final artwork used in your item.
Note:- Do not compress your picture using photo editing software to reduce the file size before sending, as this will reduce the quality of your image.
Please allow 7-10 days for your order to be produced and despatched. At most times you will usually receive your order within 3-4 days of ordering, but at busy periods, this may be 7-10 days. If you have a specific date by which you would like to receive your order, please let us know on your email, we can then ensure it is produced and despatched in plenty of time for you.
Christmas is obviously a busy period for most retailers, couriers and Royal Mail, so to avoid any disappointment, check our last order date for guaranteed delivery before Christmas - this is published on our ebay shop home page. Any orders received after this date will be processed as normal, but we cannot guarantee that they will arrive in time for Christmas.
Dont worry if you don't have a digital image. If you would like to use a printed photograph, we can work from this - please email us for more details on where to send your printed photograph. We do not charge extra for ths service.
If you have any questions about any of our products or services, please use the 'Contact Us' page and we'll do our best to answer your question.