Problem with Virgin HD Box

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Sold a Virgin V+ HD Box on ebay stating this would be suitable for a second box. Buyer paid for item so item was posted same day. In the meantime buyer then emails me to say after she bought the box she contacted Virgin requesting a card they would not give her the card has she bought a box from someone other than them. so buyer emails me to say she no longer wants the box but it has already been posted, so she opens a dispute requesting a full refund and for me to pay for the box to be returned to me stating she was unaware that the box would not work with her viewing card even though the box came with a card.
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